Job Title: Property Care & Guest Support Specialist
Location: Santa Barbara
Job Type: Full-Time, Must be flexible
About Us: We are a dynamic property management company dedicated to providing exceptional service to our clients and guests. We pride ourselves on maintaining high standards of property care and delivering an outstanding rental experience.
Job Overview: We are seeking a proactive and versatile Property Care & Guest Support Specialist to join our team. This role is ideal for someone with a “Can Do” attitude who is a self-starter and thrives in a fast-paced environment. You will be responsible for ensuring the upkeep of rental properties, assisting guests, and managing property inspections. This position requires flexibility, reliability, and a willingness to be on call during weekends and some holidays.
Key Responsibilities:
Property Inspections: Conduct regular inspections of rental properties to ensure they meet our quality standards.
On-Call Duties: Be available for emergencies and property inspections sometimes after hours and during many weekends / holidays.
Restocking Supplies: Maintain inventory and restock supplies as needed for the properties.
Guest Assistance: Provide support to guests, addressing their needs and ensuring a pleasant stay.
Vendor Coordination: Meet and manage vendors for property maintenance and repairs.
Problem Solving: Troubleshoot and resolve property-related issues efficiently.
Maintenance Tasks: Perform minor repairs such as tightening loose screws, replacing batteries, etc.
Knowledge of Home Systems: Demonstrate understanding of home systems and troubleshoot issues with internet devices, TVs, appliances, circuit boxes, and other electronics.
Delivery Duties: Use a reliable car to deliver supplies and other items to properties.
Cleanliness and Diligence: Ensure properties are meticulously clean and well-maintained and any maintenance items are reported.
Additional Support: Provide assistance in other areas as needed.
Qualifications:
Multitasking Skills: Ability to handle multiple tasks effectively and efficiently.
“Can Do” Attitude: Positive, proactive approach to problem-solving and daily responsibilities.
Self-Starter: Motivated to take initiative and work independently.
Flexibility: Must be adaptable to varying schedules and on-call requirements.
Reliability: Dependable with a strong commitment to working all scheduled and on-call shifts.
Hospitality Experience: Previous experience in hospitality is a plus.
Knowledge of Home Systems and small Maintenance Items: Familiarity with home systems and troubleshooting techniques. Ability to fix small maintenance issues
Technical Proficiency: Good understanding of internet devices, TVs, and basic electronics.
Cleanliness: High standards of cleanliness and attention to detail.
Vehicle: Access to a reliable car for transportation of supplies.
Location: Must live in Santa Barbara or close by to be able to respond within 20 minutes on site.
Working Hours:
Weekdays: On call during hours of 10:00-6:00 for whatever needs to get done for the day
(schedule will vary, flexibility is key)
Weekends and After hours: TBD
Availability on some holidays required.
Additional Information:
Compensation: (Dependent on Experience) plus bonuses and other incentives after 90 day probationary period.
If you are a proactive individual with a passion for property care/management and guest services, we encourage you to apply for this exciting opportunity.
Probationary Period: 90-day probationary period to assess fit and performance.
To Apply: Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role.
We look forward to hearing from you!
