User Support Specialist
Letters and Science Information Technology
Summary of Job Details
Under the general supervision of the User Support Services Manager, the User Support Specialist provides technical support and consultation to staff, faculty and associated equipment within the College of Letters and Science departments, research labs, and facilities and spaces. Recommends, installs and networks computing equipment in keeping with College IT (CIT), UCSB and UCOP policies. Researches, troubleshoots, and resolves hardware, software, and networking issues on Windows and Macintosh computers and other equipment such as printers, phones, tablets, and NAS devices for users in officers, research and instructional labs, and multi-use facilities. Documents common issues and associated solutions and shares those issues with other team members.
Required Qualifications
1-3 years: Experience administering and/or troubleshooting issues related to systems, networks, and hardware or direct experience troubleshooting in production environments.
1-3 years: Experience supporting both Apple and Intel based desktop and laptop hardware. Ability to troubleshoot issues with peripherals, communication issues. etc.
1-3 years: Demonstrated experience working well with customers of varying levels of technical expertise in high-pressure situations and moderately complex environments.
1-3 years: Demonstrated problem solving and critical thinking skills. Experience working independently with varied tasks.
Special Conditions of Employment
Satisfactory criminal history background check
UCSB is a Tobacco-Free environment.
Days/Hours: Mon-Fri, 8:00am-5:00pm
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Application review begins 9/22/25
Apply online at https://jobs.ucsb.edu
Job #80967
