Customer Service & Billing Specialist - Residence Billing Coordinator
Controller
Summary of Job Details
The BARC Billing Assistant supports a wide range of student receivable, billing, and customer service functions to ensure accurate financial processing and exceptional service delivery. Under general supervision, the role assists with financial journals, registration payment processing, daily balancing, payment plan audits, account maintenance, and financial aid file review, requiring sound judgment and adherence to UC and campus policies. Serving as a primary contact for students, parents, and departments, the position provides professional guidance on billing and payment inquiries, resolves complex account issues, and identifies service improvements to manage peak workloads efficiently. The Billing Assistant also coordinates housing-related billing with Housing and Residential Services, ensuring timely statements, accurate payment applications, and proper assessment of late fees. In addition, the role supervises 4–10 student employees, overseeing scheduling, training, and performance to ensure effective front-line customer support.
Required Qualifications
High school diploma or equivalent experience.
4-6 years Experience providing professional customer service, including resolving billing, payment, or account-related inquiries in a high-volume environment.
4-6 years Experience handling financial transactions, account adjustments, or reconciliation activities with accuracy and attention to detail.
4-6 years Experience working with receivables, billing systems, or financial software (e.g., BARC, CASHNet, general ledger, or comparable systems).
4-6 years Experience interpreting and applying organizational policies, procedures, or regulations in daily work.
4-6 years Experience preparing, reviewing, or analyzing financial journals, spreadsheets, or reports to ensure accuracy and compliance.
4-6 years Experience collaborating with multiple departments or stakeholders to resolve account, billing, or financial discrepancies.
Special Conditions of Employment
May be required to work overtime during peak periods.
Candidates must be legally authorized to work in the United States without the need for employee sponsorship.
Satisfactory criminal history background check
UCSB is a Tobacco-Free environment.
Days/Hours: M-F; 8:00am-5:00pm
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Application review begins 10/10/2025
Apply online at https://jobs.ucsb.edu
Job #81458
