Reporting to the Program Operations Lead of the Customer Health Assurance CHA team within the Customer Excellence Group CEG, the Program and Partner Operations Manager will support global program execution partner initiatives and cross functional alignment across Sales Customer Excellence Partners and Strategic Operations teams. This role will also provide operational support for CHA Geo Strategic Advisors and Platform Strategists ensuring efficient processes consistent communication and strong partner collaboration to drive global scale. What You Will Do in This Role 
Support global operations for the Customer Health Assurance CHA program ensuring alignment across regions partners and internal teams Partner with Geo and Major Area Leads to identify at risk accounts coordinate actions track progress and provide visibility to CHA and CEG Leadership Collaborate with Strategic Advisors and Platform Strategists to drive program execution resource alignment and timely issue resolution Coordinate across Sales CEG GPC and Strategic Operations to align priorities streamline data reporting and enhance partner engagement Manage updates and reporting on key deliverables milestones and partner initiatives biweekly monthly quarterly Support the intake tracking and reporting of partner requests work orders and resource allocations Identify recurring operational challenges and recommend process improvements including development of self serve assets playbooks and enablement materials to drive efficiency and scalability Contribute to partner enablement and communications to ensure clarity around engagement models timelines and deliverables Assist with the creation of collateral success stories and program summaries for internal and partner distribution 
