Your CareerAs the Senior Manager, Renewals Sales Operations, you will play a critical role in optimizing and scaling our renewals processes, ensuring predictable revenue retention, and driving data-driven decision-making. You will work closely with cross-functional teams, including Renewals Sales Leadership, Finance, and IT, to streamline workflows, enhance forecasting accuracy, and improve operational effectiveness. This role is a great fit for a self-starter who enjoys driving business impact and can serve as an internal consultant (e.g., problem solver). This person will have the opportunity for significant exposure and visibility across the business.Your ImpactTrusted Advisor to Sales Leadership: Serve as a strategic partner to the Renewals & Sales leaders, providing data-driven insights, process recommendations, and operational support to optimize revenue retention and growthAnnual Planning: Own annual fiscal planning end to end, including implementing a data-driven quota methodologyPerformance Metrics: Define key performance indicators (KPIs), track business performance, and provide executive-level insights on retention and churn trendsStrategic Initiatives: Lead special projects related to renewals growth, expansion opportunities, and process improvementsTeam Enablement & Training: Create and deliver training programs to ensure Sales teams have the tools, processes, and insights needed for successAutomation & Systems: Partner with IT to enhance CRM tools (e.g., Salesforce) and automation workflows that improve efficiencies in the renewal processRenewals Process Optimization: Lead the design, implementation, and refinement of scalable processes to enhance efficiency in renewals managementForecasting & Analytics: Develop and manage accurate renewals forecasting models, leveraging data-driven insights to support business decisionsCustomer Experience Enhancement: Identify friction points in the renewal process and implement strategies to improve customer retention and satisfaction
