Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
JOB SUMMARY:
This position answers incoming client telephone calls. Books incoming calls and occasionally outbounds to get calls scheduled. Reports to the Call Center Manager.
JOB DUTIES:
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
MINIMUM REQUIREMENTS:
-High school diploma or equivalent required
-Above-average verbal and telephone communication skills are essential
-Must have good computer software skills
-Prior customer service experience preferred, but not required
