Job Title: Service Manager at DAYTRIP
Location: 4316 Telegraph Ave, Oakland CA 94609
Job Type: Full-time
Pay: up to $69k annually after bonus
Ideal start date: late June/ early July
We encourage applications from women and QTBIPOC individuals!
Deadline to apply: Friday, June 14th. (This is only the deadline to express initial interest in the position – see further application dates & deadlines below).
To apply: Please email stella@thisisdaytrip.com with the Subject Line “Service Manager Application” to express your interest. Resumes are entirely optional (as they can be a barrier for some). If you don’t send a resume, please include a short paragraph of your work experience as it pertains to this job, and information about why you want to work with us.
Next steps in application: We’ll review all emails ASAP and reach out to select candidates about written interviews, which we hope to schedule and complete by Wednesday, June 19th. The written interview is an atypical application process, but one we hope will be engaging. There are 3 short answer questions, which we will email out at a specific time, and you will email your responses back once complete. It isn’t timed, but you’ll want to block off around 1.5-2 hours for this part of the application. The final step in the application is the in-person interview. We hope to complete this entire process by mid-to-late June.
Who We Are:
DAYTRIP is an innovative restaurant and tiny bottle shop nearly three years into delivering fermentation-driven shared plates in a high-energy setting. We’re known for our creative cuisine and a workplace culture that thrives on teamwork, flexibility, and inclusivity. At DAYTRIP, we’re committed to fostering a workplace rooted in equity and transparency. We believe that a fair work environment starts with clear communication about pay structures and growth opportunities. Our equitable compensation model ensures all team members are rewarded fairly through equal tip pooling and transparent financial practices. We’re dedicated to maintaining an inclusive culture where voices from diverse backgrounds are heard and valued. Our goal is to create not just a workplace, but a space where everyone can thrive and feel genuinely supported; this starts with leadership and - in particular - the Service Manager position.
Job Description:
We are looking for an experienced Service Manager to lead our operations and help guide our team towards even greater excellence. This role requires a blend of leadership to uphold our high standards of service, operational efficiency, and our values, while nurturing an environment that promotes creativity and continuous improvement. This pivotal role demands a leader who excels in clear and effective communication, adept not only at routine operational directives but also skilled in navigating and resolving complex situations. Your ability to have hard conversations—whether addressing performance issues, mediating staff disputes, or implementing change—will be crucial in maintaining a harmonious work environment. A successful Service Manager at DAYTRIP will inspire confidence and respect, fostering an open dialogue that upholds our commitment to transparency and equity. By leading with empathy and integrity, you will guide our team through challenges, encouraging growth and fostering a supportive and productive workplace.
Responsibilities:
-Oversee daily restaurant operations and maintain high standards of service, health and safety.
-Lead and inspire a team with diverse roles, ensuring effective communication and cooperation across the restaurant.
-Manage staffing requirements, recruit new hires, and promote a culture of growth and learning.
-Manage all guest communications and group bookings.
-Implement strategies to enhance customer satisfaction and drive business growth.
-Build and manage budgets, control inventory, and ensure the profitability of the restaurant from the FOH and Overhead side.
-Conduct regular staff meetings to share insights, address concerns, and foster a community of collaboration and respect.
-Uphold DAYTRIP's values, ensuring all staff from front of house to back of house collaborate effectively and support each other.
-Act as liaison for GM to share educational sessions on the health of the restaurant, finances, and operational planning.
-Manage compliance with all health and safety regulations.
-Support owners with beverage management and inventory, including weekly inventory updates and successfully relaying beverage education to the team.
-Support social media management.
-Support our monthly dinner club.
Qualifications:
-Proven experience as a manager in a fast-paced restaurant environment.
-Strong leadership skills with a dedication to driving and achieving results.
-Excellent communication skills.
-Excellent customer service.
-Ability to manage and inspire a team to excel in their roles.
-Commitment to a flexible, team-oriented, and supportive approach.
-Passionate about food and beverage.
-Strong problem-solving abilities and a detail-oriented approach.
-Must be able to lift 50 pounds and handle the physical demands of the job.
Schedule Expectations: these are pending adjustment as needed for the team, labor model, and/or success of the restaurant
-Work a minimum of 3 days per week on the floor filling an active service role, an average of 6 hour shifts (e.g. not always first cut).
-Most of the time, Mondays will be one of your days off. You can manage whether Sundays or Tuesdays will be your other day off, as it makes sense for the schedule. We want to prioritize that this role has 2 days off in a row whenever possible.
-Whether or not you’re working service, you’ll be expected to be physically at the restaurant 5 days/week in this role. Some work can be done remotely, but you’ll need to overlap with the team starting at 3pm on the 5 days a week you’re working (most days you’ll be there from at least 3-8/9pm or on occasion 1-7/8pm when meetings start earlier). On the days you aren’t working a service shift, you can complete some of your computer work at the restaurant alongside service, while keeping an eye on the team and flow/ jumping in to support if needed.
Benefits:
-Competitive salary with performance-based incentives.
-Health care stipend up to $300/month for full time work.
-30% discount on food and beverages, plus staff meals and snacks.
-Opportunity to grow within a pioneering and passionate team.
We look forward to building a stronger and more resilient future together at DAYTRIP!
