Retirement Benefits Services Manager
$10,286 - $12,503/Monthly
Sonoma County Employees' Retirement Association (SCERA) seeks a qualified Retirement Member Services Manager!
Starting salary up to $71.89/hour ($150,043/year) and a competitive total compensation package!
Reporting to the Assistant CEO/Chief Legal Counsel for SCERA, the Retirement Member Services Manager oversees SCERA's Member Services Section, supervising staff who provide customer service to the active members of the retirement plan.
The position serves as a working manager, currently with three direct reports, and will focus on enhancing SCERA’s customer service model for active, deferred, and transferred members, from date of hire to retirement. This position will also be responsible for supporting the development of the team through focused training and coaching to ensure they have the skills and resources needed to deliver high-quality service.
Other duties include overseeing eligibility for service and disability retirement, service purchases, and other retirement related transactions, managing the disability retirement application process, collaborating with management on policy and strategic direction of the plan, counseling members, interpreting, and applying regulations and laws governing retirement benefits administration, and supervising the maintenance of retirement records and the calculation of monthly benefit payments.
The ideal candidate will not only provide a supervisory presence but also possess strong leadership skills, fostering a culture focused on serving members, and continuous improvement. They will possess excellent communications skills, a collaborative work style with the ability to build consensus, strong personnel management skills, and the ability to create a cohesive team and support career growth.
In addition, the ideal candidates will possess experience:
Interpreting and implementing provisions of complex bodies or law or regulations, especially in relation to human resources, public pensions, or employee benefits
Supervising staff, processing retirement system claims, and communicating with applicants, departments, professional experts, and attorneys.
Explaining, verbally and in writing, retirement system laws and retirement benefit provisions to members.
Analyzing and interpreting court orders concerning civil, probate, juvenile, spousal or community property issues and supervising the administration of such orders.
Assisting with communications programs, including group presentations, website content development, and newsletter production
Salary is negotiable within the established range and benefits described herein do not represent a contract and may be changed without notice. For more information, including minimum qualifications, & to apply, visit, www.yourpath2sonomacounty.org or call 707-565-2331. The County of Sonoma is an Equal Opportunity Employer. We value diversity and are committed to having a workforce that is representative of the communities we serve. Apply by 1/15/25
