Administrative Assistant

Administrative Assistant

05 Dec 2024
California, San francisco bay area 00000 San francisco bay area USA

Administrative Assistant

We are a thriving fast growing local Roofing Company.

We are in search of a customer service representative who will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem.

Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and

professional voice and manner

- Able to generate sales leads from calls

- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems

- Ability to memorize, recall, or research answers quickly

- Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

- Ability to learn and follow all customer service procedures and policies

- Strive to meet and go above personal and team targets, goals

- Aim for customer resolution and return

- Record, organize and file customer interactions and profile/account changes

- Work well independent (when needed) and also with a team

- Computer skills a must

- Ability to learn roofing software , use MS Word, Excel and Email

- Office help

- Job administrative support

Customer Service Requirements and Qualifications

- High school degree or equivalent

- Previous experience in customer support, client services, sales, or a related field

- Excellent at communicating over the phone, text, email and handling phone systems

- Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts

- Able to concentrate on multiple problems at once

- Excellent time management and prioritization skills

- Ability to answer the phone, listen actively, relay information, and type basic information simultaneously

- Customer-focused for positive customer experience and resolution

By SJC AIRPORT

DOE - Hourly $24.00 - $27.00

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