Key Responsibilities
Owner Relations:
Serve as a primary point of contact for homeowners, addressing concerns, answering questions, and facilitating positive interactions.
Assist in organizing and attending community meetings, including Board meetings and special events.
Maintain open communication with homeowners to ensure transparency and foster a sense of community.
Communicate effectively while engaging in working relationships.
Be accountable for helping with resident and unit owner requests in a timely and professional manner.
Budget Management:
Assist in the development and management of the annual budget in collaboration with the General Manager.
Monitor and control expenses to ensure adherence to the approved budget.
Accounts Receivable:
Oversee the collection of assessments and other dues from homeowners.
Manage the accounts receivable process, including tracking payments and following up on delinquent accounts.
Work with legal counsel on lien filings and other collection actions as necessary.
Covenant Enforcement:
Enforce the Covenants, Conditions, and Restrictions (CC&Rs) fairly and consistently.
Conduct regular inspections to ensure compliance with community rules and regulations.
Address violations promptly and work with homeowners to resolve issues.
Support community standards as required by the governing documents, guidelines, and applicable laws.
Project Management:
Assist in the planning and execution of community projects, including maintenance, repairs, and capital improvements.
Coordinate with contractors, vendors, and service providers to ensure projects are completed on time and within budget.
Other Duties:
Perform other tasks assigned by the General Manager to support the overall operation of the community.
Step in to fulfill the General Manager’s duties during their absence.
Requirements
Bachelor’s degree in business administration, management, or related field with a CMCA, AMS, PCMA designation preferred.
Minimum of 3-5 years of experience in community management, property management, or a related field.
Strong leadership and supervisory skills.
Excellent communication and interpersonal abilities.
Experience with budget management and financial reporting.
Knowledge of covenant enforcement and legal processes related to homeowners’ associations.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office Suite and property management software.
