We're a blue-collar service-based company and we're looking to add to our office team as our company is growing. We're in search of a dispatch/ customer service representative who will complement our existing team.
Requirements:
Five years of dispatching experience
Five years of customer service experience
MUST:
Be able to work in a fast-paced demanding environment
Be able to meet specific deadlines
Be versatile and able to help where needed, when needed
Be organized and ability to work independently
Have professional phone skills
Have energetic personality
What we offer:
- A steady full-time job
- Competitive pay
- Health, dental, and vision - After the probation period
- 401k insurance introductions - After 1 year
- Life insurance introductions - After 1 year
Duties include but are not limited to:
- Schedule and coordinate install schedule with clients.
- Capture all information from the sales department for current and upcoming installation jobs.
- Update and maintain schedule board with all sold jobs, communicate scheduling issues with other departments including sales.
- Confirm with warehouse that all equipment and material is ready and staged for the installation.
- Keep clients up to date on job status and install progression within a timely manner.
- Check paperwork and schedule any punch lists or uncompleted items.
- Follow-up with client to confirm job completion and satisfaction, within three days of job completion.
- Return customer calls in a timely manner, resolving open issues in a fast and efficient manner etc.
- Make sure that all jobs have permits, as needed, and the inspections are called in timely. Confirm all permit paperwork is properly given to the customer.
- Make sure that all jobs have Title 24 testing, as needed, and the inspections are called in timely. Make sure all Title 24 certifications are properly given to the customer.
- Complete paperwork for job two days after the job is complete and give job folder to the Operations Manager
- Schedule subcontractors as needed to close out installation jobs.
- Know the whereabouts and progress of the crew daily.
- Participate in installation meetings monthly.
- Maintain Installation Technician Dashboard report on a weekly basis.
- Additional duties as assigned.
- Please submit your resume as well as three references.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
401(k) matching
Dental insurance
Health insurance
Vision insurance
Schedule:
8 hour shift - 7am to 4pm
Monday to Friday
Rotating weekends
Ability to Commute:
San Jose, CA 95125 (Required)
Work Location: In person
