Duties:
Makes processes easier, quicker and more compliant
Serves Membership by assisting, providing help and directing – also sells items when needed
Board meetings – schedule on calendar/post on website/reserve room
Meeting agendas – send to all members (with Zoom link) and post on porch
Board meeting packets – reach out to obtain all needed documents; organize and scan and copy to Board members
Meeting minutes if needed
Membership changes – accept, organize and follow through on all phases of Membership Process from accepting Offer to Sell to Offer to Purchase to Membership certificate mailed and all filing updated.
Records – Keep and organize records (Member files) and ensure members can access theirs
Roster – keep updated and reprint individual pages as needed for Master
Governing documents – be familiar with all provisions
-Update as needed for Bylaws and Rules and Procedure changes
-Master copy ready for reproducing; website updated
-Be familiar with Calif. Corp. Code and Mutual Non-Profit Benefits provisions
Committees – post meetings on calendar and website; file and distribute minutes
Forms – keep updated for all changes – have Master copies available for photocopying
Be aware of community happenings (deaths as well as recreational events & meetings)
Bulletins – if not responsible to prepare, assist by providing updated information needed
-Distribute to Membership and keep a Master copy in office
E-blast list – Keep updated with every roster change; add new people as needed
Track Collective Member dues cards and emergency cards
Receive monies and track in monthly Excel sheet
Skills:
Excellent Communication skills (clear/concise/concrete/correct/coherent/complete/courteous)
Be an active listener
Patience
Good telephone etiquette – messages and follow up important
Correspondence – as need to assist Board and staff
Computer and IT skills – Microsoft Office a must (Word, Excel, Access) – Zoom friendly
Adaptable to change – inter-office, technical, management
Initiative to proactively contribute to the Park’s success
-Anticipate needs – identify opportunity for improvement – effectively move forward
Standards of performance:
Accuracy – timeliness – satisfaction of Board and Members – efficient
Accountability –
Completion of tasks (time frame and accurate completion)
Timeliness – response times of inquiries, emails and phone messages
Satisfaction ratings – internal and external (co-workers, Board, Member feedback)
Key Points of Information:
Review at 30 days – 60 days – 90 days annually
