Full Time Assistant Property Manager for Multi-Family Apartments
Competitive Pay, Paid Time Off, Paid Sick Leave, Paid Holidays, and other Benefits
We are a property management company that has been in business for over 30 years, and we are looking to hire a full-time, Assistant Property Manager for a +/- 150 unit apartment portfolio located in San José, CA which has primarily, but not exclusively, Spanish speaking residents. As such, a successful candidate for the Assistant Property Manager position MUST BE fully bilingual and must fluently read, write, and speak in both Spanish and English. Though we prefer an applicant that has previous experience as a multi-family Property Manager, we will also consider hiring and training from scratch the right person who has strong, demonstrable communication, organization, and people skills and that can utilize those skills with a professional, customer service oriented attitude. The Assistant Property Manager will have set office hours at the on-site office, Monday through Friday with an occasional short office day on Saturday, all in coordination with the other property managers, but may also have occasional flexible work hours outside the office hours to perform any work needed that may not coincide with office hours as such arises.
As the Assistant Property Manager of our apartment portfolio, you are an important point of contact for residents, prospective residents, other property managers, the on-site maintenance team, and any other property-related vendors at our apartment communities with respect to all property related matters. In the beginning you will work under the direct supervision of the lead, supervising Property Manager and the Resident Manager of our flagship apartment community until you have sufficient experience on and knowledge about the properties to successfully work independently.
Ultimately, the successful Assistant Property Manager becomes a core team member working in coordination with all other property managers and the onsite maintenance team and is charged with responsibility for working with all to make sure that all said parties are organized and focused on effectively and efficiently meeting the primary goals of tenant satisfaction, safety, and security along with maintaining the value of the properties by ensuring the safety, security, and good repair of all buildings and apartment units.
Your main focus is to strive for high, continued occupancy of the property units by keeping current residents satisfied by engaging with them on a daily basis and by facilitating the efficient and satisfactory resolution of any repair or maintenance issues they may have with their units or with the property in conjunction with the on-site maintenance team and any outside vendors. However, you will also be responsible for effectively marketing the property to prospective tenants to fill any units which are, or are becoming, vacant. As an Assistant Property Manager of an apartment portfolio which is constantly full/rented out, with the exception of a few vacancies per month, you will primarily be dealing with current residents, maintenance staff, and outside vendors, but will also greet callers, tour prospective residents, and facilitate new lease agreements and move-ins.
DETAILED JOB DESCRIPTION:
Current Resident Relations:
Provide excellent customer service to current residents
Handle resident relations, complaints, and issues promptly
Enforce house rules and regulations fairly and impartially
Collect and scan rents
Document any important interactions or incidents
Conduct monthly unit inspections on all occupied units on a rotating basis
Perform all move-outs for all departing residents
Management of the Maintenance and Repair of all Units and the Buildings:
Create, track and monitor resident work-order requests and property repairs and maintenance by working in coordination with the on-site maintenance team and outside vendors to ensure prompt, efficient resolution of all repair and maintenance issues in the apartment community.
Facilitate the timely and prioritized completion of work orders and tenant satisfaction with the work through direct follow-up.
Coordinate all vacant unit turnover work with the on-site maintenance team in accordance with anticipated move-in dates and by priority in relation to all ongoing maintenance and repair matters of the occupied units and the buildings.
Future Residents and Available Unit Marketing:
Market and show available apartments to all prospective residents who call or visit
Tour prospective residents and secure applications
Process and complete applications
Ensure the accuracy and completion of all lease packages
Adhere to all fair housing laws
Perform all move-ins for all new residents
General Office:
Answer phones, texts, e-mails promptly
Process invoices and credit receipts as needed
Communicate professionally, proactively, and effectively with residents, staff, outside vendors, and all other parties visiting the community to achieve goals and positive outcomes
Maintain all resident accounts and files in the computerized property management system and other computer systems.
Maintain office security and resident privacy
Qualifications:
Minimum, one year of experience in real property management or one year of prior job experience demonstrating the other skills/requirements listed below.
High School diploma or equivalent.
Read, write, and speak clearly, correctly, and professionally in Spanish and English
Computer literate in all basic computer use and communications, either Microsoft or Apple, including Microsoft Word and Excel and/or Google Docs and Sheets; knowledge of Entrata Property Management System is helpful but not required; will train.
Leadership qualities and professional demeanor for a business casual setting
Great communication and people skills, with a collaborative, customer-oriented mindset
Self-motivated, friendly, and energetic
Must have a valid California Driver's license and state required insurance: though no significant driving is expected as a part of your daily work, occasionally some driving is necessary.
Must be a quick learner and able to thrive in a dynamic environmentwe will train you in everything else and provide professional development opportunities
Join our team and apply today!
Qualified candidates please submit your resume and salary requirements in your response. All candidates and their household members will be subject to standard credit and criminal background checks
Equal Employment and Equal Housing Opportunity Employer
