What was the last Book you Read
Do You Love Books, Book Clubs, Authors, Reading and All things BOOKS!
Do you want to meet your favorite authors?
Do you want to attend local publishing events and get your books before they are available to the public?
Do you want to get your books at 45% Discount?
You need to work for us!
Copperfield's Books, with stores in Sonoma, Marin and Napa counties, has an immediate opening for an Assistant Manager at our store located in Calistoga, CA.
This is a permanent position just waiting for the right person to help all our customers walk away with the perfect book or gift item.
Copperfield's just celebrated its 40th anniversary and is one of the premier
independent bookstores in the country.
Must be able to work weekends.
We offer health and dental plans and a salary commensurate with experience.
Please reply with a short bio and your resume.
Job Description
Job Title: Bookstore Assistant Manager
Department: Retail
Reports To: Bookstore Manager
FLSA Status: Non Exempt
SUMMARY : The Bookstore Assistant Manager is able to perform all essential bookseller duties and assists the Bookstore Manager in planning, organizing and managing the staff and operations of the bookstore.
ESSENTIAL ASSISTANT MANAGER DUTIES AND RESPONSIBILITIES:
Receives direction from Manager and supports Manager's decisions to the staff
Oversees at least one specialty position
Directs booksellers as needed
Primary responsible person when Store Manager is not available
Is trained in and assists Store Manager in essential Manager duties upon request or in Managers' Absence—i.e. scheduling, payroll, handles customer service complaints, staff issues, etc.
Consistently role models exceptional work habits/customer service for staff
Training position for future leaders
Performs other duties as assigned
Count Drawers, Do Daily Deposit, and Make Bank Run
ESSENTIAL BOOKSELLER DUTIES AND RESPONSIBILITIES:
Customer Service
Acknowledge arriving and departing customers. Ability to watch flow of customers and be accessible to shoppers.
Fully able to engage and answer customer's queries and requests.
Ability to be resourceful and think creatively when assisting a customer with a book search
Offer and competently take a customer order.
Ability to Understand and utilize discount card.
Offer and sell gift cards
Understand customer shipping procedure
Gift wrap
Provide excellent customer service to other Copperfield's employees and follow through on all requests
Cashiering/Handling Media
Greet and query customers at register.
Handle and ring merchandise appropriately, accurately.
Understand and tender all types of payment correctly.
Handle money, receipts correctly. Verbalizes transactions.
Consistently offer Discount Card.
Understand Void/Refund/Credit procedure/policy
Store Stocking/Merchandising
Demonstrate pride and ownership of store by maintaining cleanliness, organization and attractiveness of store's interior and exterior
Be familiar with store layout, sections and shelving organization.
Ability to assist with pulling/counts of sections.
Shelve accurately while visually merchandising.
Miscellaneous
Fully understand how to read a display screen in Basil
Familiar with Ingram Ipage
Use telephones/intercoms appropriately, correctly.
Prioritize duties appropriately
Maintains neat and organized work space while performing duties.
Able to multi-task competently.
Familiar with new release and other specifically merchandised areas
Maintain reliability in attendance
Knows return/refund/exchange policy and procedure.
Be attentive to floor activity/loss prevention policy and practice.
Follow employee handbook and use handbook and Job Description as a resource for understanding performance expectations.
Follow health and safety guidelines
Other duties may be assigned
MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience managing a staff and retail business
Ability to be resourceful and creative in problem-solving
Comfortable with operating a computer
Communication skills necessary to manage a diverse workforce and to assist customers
Dress and grooming appropriate for working with the public
EDUCATION and/or EXPERIENCE: Two years experience in bookstore retail, including one year with specialty experience
LANGUAGE SKILLS : Strong command of the English language
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
§ Ability to lift 40 pounds unassisted and 60 pounds with assistance
§ Ability to stand for at least two hours at a time
Job Type: Full Time
Salary: $18.00 per hour
