Vacancy expired!
Allegretto Vineyard Resort is seeking Front Desk Agents
JOB SUMMARY
The primary duties of the front desk agent are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.
Guest Check-in and out:
Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Perform duties as outlined in the Front Office Training Procedures. Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interaction with guests. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.
Guest Services:
Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Maintain guest confidentiality at all times. Conduct self in a friendly and attentive manner during all guest encounters.
Guest Reservations:
Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations.
Front Office Functions:
Accurately manage cash drawer and credit card system. Operate phone system in, at times, a fast paced environment. Communicate pertinent shift information to the next shift and direct supervisor. Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures.
The Company adheres to all applicable wage and hour laws, including meal periods, rest periods and overtime. Refer to the team member handbook for detailed policy. You are responsible to assure that you do not knowingly violate any wage and hour policies and that you immediately report any violation by others.
Rest periods: You are authorized and permitted to take paid rest periods. The rest period is based on the total hours worked daily and must be at the minimum rate of a net ten consecutive minutes for each four hour work period or major fraction thereof. If you work an 8 hour shift, you are therefore entitled to two rest periods. It is your responsibility to schedule your own rest periods. The rest periods are required to be taken on the hotel premises. Authorized rest periods are counted as hours worked and are not deducted from wages. You are therefore not to clock out for rest periods. Rest periods cannot be combined together or with meal breaks. At the end of each pay period, you will be asked to verify whether or not you have been provided your rest periods. If a rest period is interrupted due to an emergency or guest need, the guest service representative is authorized and permitted to take a new and complete ten-minute rest period in place of the interrupted rest period. If the guest service representative is unable to take one or more full rest periods during a shift, the guest service representative is responsible for recording the missed rest period on their time sheet.
You are responsible for accurately recording all hours worked. In the event you are contacted for hotel related business while you are not at work, or handle company business on personal time (vacation), you must record and be paid for the amount of time you spent working on the business related issues.
The Company reimburses team members for reasonable and necessary expenses in accordance with the hotel’s expense reimbursement policy. Refer to the team member handbook for details.
QUALIFICATION STANDARDS
Education & Experience:
High School diploma or equivalent required.
Experience in a hotel or a related field preferred.
Physical requirements:
Ability to stand during entire shift.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mental requirements:
Ability to convey information and ideas clearly.
Must maintain composure and objectivity under pressure.
Comprehend and perform basic mathematical operations.
Please send us your resume or you may pick-up an application at:
Allegretto Vineyard Resort
2700 Buena Vista Dr
Paso Robles, Ca 93446
