Job Description:Overall Purpose: Manages, directs, and supervises the work of a group of telesales or inside sales representatives in an inbound consumer call center who are responsible for selling and up selling the products of the Company and servicing customer accounts.Key Roles and Responsibilities:
Directs work activities to achieve volume expected to meet operational goals and unit and revenue objectives.
Responsible for the daily application of Company and organizational policies and procedures.
Monitors representatives according to documented standards.
Provides feedback, coaching, training, motivation, and support to representatives.
Counsels and advises representatives regarding performance and discipline.
Makes suggestions and recommendations as to the hiring, firing, advancement, promotion, and other status changes for employees under their supervision.
Education: Bachelors Degree preferred.Experience: The following experiences are preferred: Call Center processes and metrics, sales, coaching, leading, developing, problem solving, MS Office.Supervisory: Yes.Locations: Tustin, CA.Relocation assistance is not available.Ready to work 5 days in the office per weekEarn between $55,900 - $83,900 + $19,000 in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Applicants must be authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future. AT&T will not hire any applicants for the Manager - Sales Broadband Loyalty who require employer sponsorship now or in the futureA career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.Ready to close the deal on a career with AT&T?Apply today.Weekly Hours:40Time Type:RegularLocation:Tustin, CaliforniaSalary Range:$55,900.00 - $83,900.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local lawsWe expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
