The main function of this position is to respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and work material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the – HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. Level 3 Technicians will be expected to coach and mentor more junior technicians. The goal is to ensure system up-time and efficiency. The salary for this position is ($67,000-102,000). The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.Job Duties:
Can independently troubleshoot and repair complex issues
Can program more than one system
Perform system back-ups and install appropriate updates and patches
Run one-off problems, scenarios, and integrations based on the needs of the customer
Program EBI’s
Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of the customers (may need to possess certifications)
Complete required documentation for work performed or other contractual obligations
Proper use of safety personal protection equipment
Security and other clearances as required by customer
Basic Qualifications:
2 years of experience
Certifications required for system specific work
Ability to work independently 75% of the time
High School Diploma or equivalent
Ability to travel throughout the service area, with occasional overnight stays
Valid Driver’s License and driving record acceptable to Honeywell
Preferred Qualifications
5 years of experience
Technical Training
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
