EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student’s trips, to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you’re someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.
Position Summary:
Our Call Center and Student Monitoring and Tracking (SMT) team coordinates with school districts, parents, and drivers to ensure students are transported safely and on time to and from school.
Office Location: 12000 N. Pecos St. Westminster, CO 80234
Schedule: Part time 20 hours per week - Monday-Friday - mornings, mid, and evening shifts available
Pay Rate: $20/hour
Responsibilities:
Handle a high-volume of incoming client/driver calls with a high level of professionalism
Enter customer information into the data entry system
Dispatch drivers to the client location
Problem-solve transportation issues and properly document transactions
Ability to de-escalate customer concerns and/or issues
Read/understand maps and other geographical software
Effectively communicate via telephone, email and messaging applications with a wide variety of customers, clients and employees
Successfully navigate multiple computer systems and applications
Sit or stand and talk for extended periods of time
When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document
Ability to cross-train and help in other areas between call volume peaks
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job
As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)
Requirements:
High school diploma, general education degree, or equivalent
2 years' experience in customer service, call/contact center experience is preferred
Ability to stay calm when customers are stressed or upset
Comfortable using computers
Experience working with customer support
