What You'd Do Work downtown at the Central Library to maintain and support the Library's IT infrastructure for endpoint management and security including laptops, desktops, tablets, mobile devices, and peripherals. DPL IT team members are high performing, technically competent and passionate technology evangelists, right at the center of all the action. You will dig deep to resolve complex technical issues, incidents and daily challenges within this environment serving the City and County of Denver community. Additionally, you will take ownership and provide leadership on projects, with a focus on solving sometimes very difficult problems and providing intelligent, scalable, and sustainable solutions. As a member of the IT Service Operations team you will create positive experiences for library staff and customers. Plan and coordinate the installation and configuration of hardware and software to increase performance and meet technical design requirements with a strong emphasis on providing both internal and external customer service. Manage the library's public and staff Active Directory domains, trust policies, user accounts, certificates, and Federated Services both on premise and using Azure AD. Monitor, analyze, and troubleshoot infrastructure and endpoint availability. To make the most of your time, you will automate and script tasks using SCCM, PowerShell, Ansible, and/or other tools. Assist in the creation, testing, and implementation of disaster recovery and Continuity of Operations plans. You will keep an eye on the security of library data and systems using asset management, Group Policy, network segmentation, and identity and access control, consistent with a Zero Trust Architecture. You will ensure everything is kept up to date, following DPL;s patch management policies and procedures as well as Change Management best practices. Serving the Denver Public Library staff, you will resolve customer tickets and join live troubleshooting calls to ensure every issue is driven to resolution. Attend periodic meetings to discuss project status, open items, tickets, Change Management, RCA (Root Cause Analysis), Capacity planning, Release planning, Training, etc. Ensure technical documents are developed that adhere to department standards and meet project requirements. Provide cross-training/guidance for Service Desk and DevOps team members. About YouYou Have Knowledge of technology trends, best practices and industry standards. Skill in creative problem solving, adaptive thinking and making connections. Ability to work closely with other IT members to contribute to new and ongoing IT projects and implementation of new technologies. Ability to self-motivate and take on challenging initiatives. Ability to work in a fast-paced, evolving and energetic environment. Ability to work independently as well as part of a cross-functional team. Ability to perform software and hardware research, testing and integration for networks, PCs and new technologies. Experience bringing projects to a timely completion while working independently or with other team members. Ability to creatively solve problems, negotiate and handle stressful situations in a positive manner. Commitment to learning, development, teamwork, and finding creative solutions through innovation and flexibility. Desire to work with a diverse group of people in an inclusive environment. A Bachelor's Degree in Computer Science or other related technical degree. One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Demonstrated knowledge of Microsoft SCCM management features, such as remote control, patch management, OS deployment, imaging, and image hardening. Additional appropriate education or certifications may be substituted for the minimum experience requirements.
It's great if you have Up to 2 years experience with Active Directory administration, Windows 10 and Windows Server operating system deployment, management, and system configuration. One to Three years of technical experience in the implementation and support of Microsoft SCCM to manage windows-based computing devices. VMware experience with design, installation, support, and optimization. Experience creating and maintaining IT documentation using Visio or similar tools. Knowledge of DNS and DHCP scope management. At least one Microsoft certification. Mac OS/X experience. Experience with Apple device management in SCCM, including the Parallels device management plugin. Certification and experience with ITIL or other ITSM methodologies. Network+, Security+, Server+ and/or A+ certifications. ShoreTel/Mitel VOIP experience. Experience in using following the tools or equivalent:
Airwatch/VMware Workspace One MDM
Ansible/Powershell scripting
NetBox
Chocolatey, Ninite, or similar patch/update management tools
LogRhythm SIEM
Nagios
Pelco or other Security Camera systems
Visio
Lansweeper
Cisco ISE
Cisco Umbrella DNS and filtering services
Other Things You Should Know The Denver Public Library's vision: We are connected. We are making Denver a better place to live by fostering early literacy, preparing our future workforce, and connecting people of all ages with information, ideas and experiences. It's an exciting and pivotal time at the Library! We are beginning the implementation of a new strategic plan which requires both a solid technology foundation and the capacity to innovate using technology. Other upcoming projects include developing and implementing a disaster recovery plan. Although the full salary range for this position is provided, offers are typically made within the starting salary range and depend on qualifications. The City and County of Denver benefit package will be offered. While occasional evening and weekend work will be required for periodic off-hours maintenance, the Denver Public Library values work/life balance and offers flexibility in scheduling, telework, and shared responsibility for after-hours support. You will have your holidays and weekends back! The schedule will be determined by the needs of a department that encourages a healthy work-life balance and will rarely ask for hours to be worked outside a normal workday.
