The Director of Operations Support is responsible for leading a core function within operations support, driving execution, operational excellence, and continuous improvement across a large, multi-family portfolio. This role is accountable for building and leading high-performing teams, making operational decisions that support strategic goals, and ensuring the successful implementation of key initiatives. The Director partners closely with senior leadership and cross-functional teams to align priorities, drive collaboration, and deliver measurable business outcomes. This role plays a critical part in identifying and advancing opportunities that enhance organizational performance, efficiency, and scalability. Team Leadership & DevelopmentBuild, lead, and develop high-performing teams through Managers and LeadsEstablish clear expectations, accountability, and performance standardsFoster a culture of collaboration, ownership, and continuous improvementCoach and develop leaders to strengthen team capability and executionSupport organizational planning, succession development, and team growth Operational Decision-Making & ExecutionMake operational decisions that impact team performance, program execution, and cross-functional outcomesTranslate strategic goals into clear priorities, plans, and deliverablesEnsure initiatives are implemented effectively and deliver intended resultsBalance competing priorities and adjust plans to meet evolving business needsDrive accountability for execution and outcomes across teams Program & Initiative LeadershipOversee implementation of key operational initiatives and programs across the portfolioEnsure initiatives are delivered on time, with high quality, and aligned to business objectivesLead mid- to large-scale projects, ensuring successful execution and adoptionMaintain visibility into progress, risks, and dependencies across workstreams Cross-Functional Leadership & CollaborationLead cross-functional efforts to drive alignment and execution of key initiativesCollaborate closely with senior leadership to align priorities and achieve strategic goalsFoster a culture of collaboration and teamwork across functionsInfluence decision-making and ensure coordination across stakeholdersServe as a key escalation point for complex, cross-functional challenges Operational Excellence & Strategic ImprovementEnsure consistent, efficient execution of operational processes, tools, and workflowsIdentify and seize opportunities to enhance organizational performance, efficiency, and scalabilityDrive initiatives that improve workflows, systems, and operating modelsEstablish and reinforce best practices across teams and functionsLead change management efforts tied to new processes, tools, and programs Resource & Priority AlignmentAlign team resources, workloads, and priorities to support business objectivesPartner with senior leadership on budget planning and resource allocationEnsure effective utilization of resources across teams and initiativesAdjust resource allocation to meet shifting priorities and operational demands Performance Management & Business InsightsOversee performance metrics, reporting, and outcomes across teams and programsUse data and insights to inform decisions, identify opportunities, and improve resultsMonitor trends, risks, and performance gaps, taking proactive action as neededProvide regular updates, insights, and recommendations to senior leadership
