Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here (https://www.myworkday.com/montage/d/task/1422$1471.htmld) to apply internally. ASSISTANT DIRECTOR OF ROOMSThe Assistant Director of Rooms is responsible for leading and managing the day-to-day operations for guest reception, guest services, concierge and housekeeping. This includes profitable financial management and proactive strategic team guidance. Reporting to the Hotel General Manager, this role continually contributes to the organization as an active business partner that supports the company's goals, objectives, mission, and values.ESSENTIAL FUNCTIONSMajor areas of responsibility include, but are not limited to: Drive and manage the Rooms division associate engagement, labor productivity , payroll accuracy, counseling and quarterly department meetings Lead and support all areas in exceeding their financial and operational goals Create and implement profit and flow-through enhancing strategies and programs Review daily financial and labor reports; adjusting the operation as needed to achieve annual budget and forecasts Partner with People & Culture to develop and implement strategies and programs that attract and retain talent Foster and grow associate professional development through training, coaching, feedback and succession planning Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times Engage frequently with guests to proactively resolve guest experience opportunities Maintain constant communication with management and team members to ensure guest service standards are consistently achieved Regularly move throughout the departments to be present and visually monitor all elements (lighting, music, temperature), business levels, staffing levels, steps of service, FORBES standards, timing of service and hotel cleanliness. Analyze monthly P&L, develop strategies and enhance accuracy for long-term financial success Review, identify and strategically implement initiatives to improve profitability measures of the Rooms division while supporting overall hotel operations Monitor consumption while ensuring operational pars and back stock levels are maintained by calculating quarterly OSE inventory Review daily revenues and labor reports and compare to monthly forecast/budgets. Spearhead the division’s long- term vision and direction, including improvements and projects. Lead by example; support the department operation and provide direct service to guests as needed Support the hotel's life-safety systems and be prepared at all times for emergency situations. Ensure all Company standards and procedures are met on a daily basis.QUALIFICATIONS Three to five years of hotel management experience Bachelor’s Degree required Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occurPREFERRED Luxury hotel experience strongly preferred Knowledge and experience in the following systems: OPERA, Workday, BIRCHSTREET & HOTSOS.PHYSICAL REQUIREMENTS Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life. Privacy Policy (https://www.montagehotels.com/privacy-policy/)
