DescriptionWe are seeking to hire a Director, Program Manager to be responsible for leadership, delivery, and oversight of ICF’s engagement serving the United States Department of Agriculture (USDA). In addition, you will be responsible for developing and managing relationships with clients to ensure close collaboration on existing engagements and to develop future business opportunities.The ideal candidate will be a strong leader who combines an entrepreneurial mindset and practical 'get it done' work style with deep subject matter expertise in IT solution delivery including business requirements, software design, development, and implementation, agile program and project management, and quality assurance. Exposure to large scale federal programs and initiatives and services, managed services, or information technology operations is fundamental to this position. Applicant must possess superb communication, analytical and time management skills. In addition, they must demonstrate ability and desire to continually learn new technologies in a changing environment; analytical and problem-solving way of thought; overall resilient, flexible, and enthusiastic personality.This role is either office-based in Reston, or hybrid. Only candidates in the Washington DC metro area will be considered.Key Responsibilities:Customer Delivery Excellence
Serve as the single point of leadership across multiple Programs and own end-to-end accountability for Program delivery by driving engagements/programs to successful completion - current program involves supporting enterprise modernization efforts for multiple systems.
Oversee Project Managers and provide leadership and guidance on delivery excellence
Engage with client leadership to ensure proper expectation settings
Manage project teams’ daily activities, projects and tasks to focus on adhering to best practices, high standards, and on time delivery to the customer.
Manage customer expectations and maintain constant contact with the customer base at several levels to solicit feedback, resolve issues, and ultimately achieve customer satisfaction through proactive communications.
Anticipate and identify potential problems or risks for both the project and present alternative solutions to problems.
Ensure agile methodologies enforce project standards throughout the duration of the Program.
Business Development and Account Management
Foster positive client relationships to help identify new business opportunities at dedicated agencies within the Federal space.
Develop customer relationships with executives and senior agency leadership.
Lead capture and business development efforts within agency
Leverage existing relationships to identify areas for growth and prospective partners
Participate in the preparation and review of technical and cost proposals.
Network and identify new channels for exposure of the company to prospective clients.
Organizational Leadership
Participate in recruiting, training and professional development programs.
Collaborate with other program managers to enhance the corporate operations and infrastructure.
Requirements:
7+ years of agile IT program management experience
3+ years of recent experience managing projects for USDA customers.
US Citizenship is required (required by the federal government for this position).
Must be able to obtain Public Trust clearance.
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
Preferred Qualifications:
Bachelor’s degree
Preferred certifications: PMP, CSM, Scaled Agile
Proven track record of growing business at government agencies, specifically in an “other than small” environment
Proven track record of identifying new business, either on contract or as a new opportunity, and leading capture on this work
Proven track record of leading enterprise-scale, complex technology projects successfully using Agile methodology
Previous people leadership and management skills, including direct experience leading, managing, and mentoring teams of analysts and developers
Experience with agile software modernization efforts
Successful track record of delivering programs on scope, on time, on budget, on quality and on benefit
Demonstrated ability to manage the details of programs / projects in order to drive them to fruition
Excellent communication, collaboration, team building and relationship management skills
Ability to communicate to business partners, senior executives, and strategic partners
Capable of gaining support for initiatives through influence and use of business rationale
Proven ability to make and implement tough decisions
Prior experience serving as a consultant to government clients
#LI-CCI#IndeedWorking at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.Read more about workplace discrimination rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf) , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:$170,721.00 - $290,225.00Reston, VA (VA30)
