Summary This serves as public notice for the use of Direct Hire Authority. Applicants will be forwarded to the selecting official for consideration. We may select from this announcement or any other source to fill one or more vacancies. The position is located in the New Service Design and Development Branch, Office of Consular Systems and Technology, Bureau of Consular Affairs, (CA/CST/NSDD), in the U.S. Department of State. Responsibilities Serves as the technical leader, coordinating across products, providing strategic guidance, and advising on emerging technologies. Ensures that technical strategies align with the organization\'s goals. Supports shaping portfolio roadmap and ensuring alignment with architectural goals, business objectives, and strategic outcomes. Facilitates alignment with the organization\'s overall strategic direction. Establishes and maintains architectural standards and best practices. Ensures compliance with regulations and enterprise requirements, integrates cybersecurity, and manages risks across the portfolio. Leads solutioning efforts, innovation initiatives, and feasibility analyses to identify scalable and adaptable solutions that drive strategic outcomes. Acts as the primary technical liaison, fostering collaboration across product teams, enterprise architects, and partners. Ensures technical efforts align with strategic objectives. Requirements Conditions of Employment Qualifications Applicants must meet all the qualification requirements described below by the closing date of this announcement. Applicants applying for the GS-14 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail - experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards. Customer Service - developing and maintaining relationships with customers, anticipating, and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs. Oral Communication - briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience. Problem Solving - identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions. AND Have at least 1 full year of specialized experience equivalent to the GS-13 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience leading the design and implementation of software solutions. Experience developing and maintaining software architecture standards. Experience collaborating with cross-functional teams and providing mentorship. Experience utilizing modern software development methodologies and tools. NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-14 position. Education Education requirements do not apply to this vacancy announcement. Additional Information · For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov. · If eligible, telework agreements may be permitted with supervisory approval. · Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to similar positions in any Bureau/Office listed on this announcement for approximately 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
Summary This is a full-time position with the Office of Information Technology at the Supreme Court of the United States in Washington, D.C. Closing Date: Thursday, 08/01/2024, 11:59 PM EDT Previous applicants will not be considered or need not apply. Please note that this vacancy has a limit of 200 applicants. The job opportunity announcement will automatically close if that limit is reached prior to the closing date. Responsibilities This is a full-time onsite position located in Washington, DC with partial telework option after a probation period and at discretion of the hiring manager. The Office of Information Technology (OIT) provides the development, operation, maintenance, and support of Information Systems for the Supreme Court of the United States. OIT staff operate and administer distributed network architectures that support a fully virtualized environment of end user workstations and servers, geographically diverse data centers, website administration using a virtual machine infrastructure linked with a Content Delivery Network (CDN) solution, Video/Voice over IP (VTC/VoIP) solutions, and several complex Local Area Networks (LAN) which connect these resources. The incumbent is responsible for design, implementation, and day to day operation and optimization of the Court\'s Telecom Infrastructure (TI) both at the Court and various geographically diverse remote sites. The TI includes Session Border Controller (SBC), VoIP Call Manager, VTC/VoIP Endpoints, Analog VoIP gateways, on premise call center application, VTC, copper and fiber cable plant, routers, switches, PRI and SIP circuits. The incumbent will perform technical analysis and administration of the TI including: design and implementation, auditing, best practice security hardening, patching, periodic maintenance, \"break-fix\" actions, troubleshooting, configuring, testing, cable installation, fault isolation, preventative maintenance, hardware/software/firmware upgrade installation, problem solving, equipment inventory, and all other aspects of technical support. The incumbent is expected to quickly react to and resolve problems that may impact critical functions of the Court. They will periodically audit TI against security hardening best practices and remediate all findings. Requirements Conditions of Employment Qualifications Minimum of five years Telecom Infrastructure (TI) experience in the following categories: Performing analysis and fault isolation functions, with hands-on working-level knowledge of Session Border Controllers (SBC), VoIP Call Manager solutions, Expressway Edge/Core, routers (CUBE), analog gateways, Webex, VTC, and switches. Advanced working knowledge of TCP/IP, Ethernet, VLANs, VoIP, VTC, Voice security, SSL certificate infrastructure, syslog, RTMT, PRI lines, SIP trunks, Audio codecs, network diagram applications, Webex and Cisco Jabber with VDI redirection. Candidate must be able to demonstrate recent experience performing hardware set-up and installation as well as documenting installation and configuration changes. Prepare detailed project plans, evaluate and implement technology enhancements, and diagnosing technical faults in a complex Telecom Infrastructure (TI). Expert level experience with voice VPN services, Telecom and VoIP/VTC technology is required. Highly Desirable Skills: Working knowledge of Network Infrastructure. The NI includes the following: copper and fiber cable plant, routers, switches, access points, wireless controllers, firewalls, hardware load balancers, circuits, Network Management Systems (NMS), and CDN. Highly Desirable Certifications: CCNA (Cisco Certified Network Associate), CCNP Collaboration (350-801CLCOR), CCNP Collaboration Concentration exam(s) (300-810 CLICA, 300-815 CLACCM, 300-820 CLCEI, 300-825 CLCNF, 300-835 CLAUTO) SCP (Solarwinds Certified Professional). Strong interpersonal communication skills, ability to communicate and understand technical information, comprehend technical instructions, evaluate problems, and assist users; ability to remain calm and professional in high stress environment when confronted with challenging situations, short timeframes, or other pressing and urgent requests. Education A degree in Information Technology or Computer Science is preferred. An additional four years of relevant work experience may be substituted for related degree. Additional Information Working for the Supreme Court of the United States offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. Additional benefits include flexible spending accounts, long-term care insurance, and the SmartBenefits transit subsidy.
