We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.In this positionThe Ford Pro Fleet Team will provide sales and service support for commercial fleet customers contracting for our commercial services.What you'll do
Manage new fleet customer onboarding, including assistance with initial product setup and training on how to use Ford Pro Fleet Software & Services in a fast pace environment.
Act as primary contact for fleet customers during the onboarding stage, provide updates on new features or functionality and identify opportunities to educate customers on other products offered by the Ford Pro Team.
Assist customers with maximizing the value that they receive from the products and services being delivered. Monitor usage, offer and provide training on functionality not being utilized by the fleet customer.
Support overall Ford Pro invoicing and collections processes (credit approval, invoicing, initial notification outstanding balance, etc.)
Provide management team with insights into how customers are using programs. What they like, don’t like, and new functionality that would help them better manage their vehicle fleet.
Escalate customer concerns and maintain customer open issues tracking and drive to resolution
Assist with the launch of new Ford Pro and Ford Pro Intelligence product offerings with existing fleet customers
You'll have
3+ years of Fleet Management experience required
3+ years of onboarding and implementation of new clients experience required
3+ years of experience with Microsoft Office, especially Microsoft Excel
1+ years of experience with Project Management Software, Smartsheet, Monday, Asana, or similar
Even better, you may have
Bachelor’s degree preferred.
Prior account management experience preferred
Prior sales or service contact experience with Dealers and / or Commercial Fleet customers is beneficial but not required
Prior Experience working in the Fleet Management Space
Familiarity with Salesforce and Microsoft Dynamics CRM is beneficial but not required
Highly motivated, self-starter with ability to think creatively and operate in a dynamic white space environment, specifically as it concerns solution development.
Very detail oriented and highly organized
Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the sales team.
Comfortable working without assigned swim lanes in a fast paced, highly collaborative environment
Ability to identify business needs and effectively communicate needs to a product development team
Courageous and persuasive in pursuit of doing what's right for the customer and the business
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here: https://fordcareers.co/GSRnon-HTHDThis position is a salary grade 7.Visa sponsorship is not available for this position.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.Requisition ID : 32349
