Job Type
Part-time
Description
Mpathic is looking for individuals to join our team as temporary remote customer service agents. These agents will be providing customers who were affected by disasters with relief assistance and resources. We are looking for part-time resources to help between the hours of 7 AM - 11 PM ET seven days a week.
Pay Rate: $17-$19 per hour DOE
Day to Day Responsibilities:
Answer inbound calls and maintain professionalism with the caller while addressing their complaints and questions.
Follow established work instructions and scripts for calls and documentation.
Provide great customer service and actively manage one-on-one relationships with callers.
Qualifications:
Must be proficient in English and possess excellent oral and written communication.
Must be able to work a minimum of 20 hrs a week
Must possess basic proficiency with computers and smart phones
Preferred Qualifications:
Previous call center experience is preferred but not required. We will train skilled entry-level candidates.
Requirements
Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
Must be 18 years or older
Must be willing and able to pass a criminal background check and credit check
Mpathic's Mission is to help enterprises fulfill their mission by delivering superlative omnichannel contact center services, to employ technology that reduces customer effort and magnifies humanity, and to treat every encounter with another person as an unrepeatable chance to make their life better.
FOR CONSIDERATION PLEASE REPLY TO THIS EMAIL WITH RESUME AND HOURLY RATE REQUIREMENTS
