Business Analyst w/ CRM experience

Business Analyst w/ CRM experience

14 Jun 2024
Georgia, Atlanta, 30301 Atlanta USA

Business Analyst w/ CRM experience

Vacancy expired!

A Business Analyst interacts with the business stakeholders and subject matter experts in order to understand their problems and needs. They gather, document, and analyze business needs and requirements, conducts market analyses, analyzing both product lines and the overall profitability of the business. Create a detailed business analysis, outlining problems, opportunities and solutions for a business. Through analysis translate business requirements into functional application requirements and provides input into high level design solutions. Other roles that fit this definition within a different function may include: Business Systems Analyst, Technical Business Analyst, and Conversions Analyst.

Design and Development

  • o Define Solutions in CRM to handle end user need
  • o Develop Process Flows for the CRM workflows
  • Identify areas of opportunity in current CRM design / proposed CRM design that will result in enhanced performance / efficiency
  • o Data flow design/mapping for new applications
  • o Data analytics to support designs
  • o Assist non-CCO BAs with project designs/process flows.
  • o Provide feedback and guidance/clarification as needed to meet business requirements.

BRDs
  • o Talk with the business and help gather requirements for each of our projects.
  • o Listen to Verint call recordings to help identify potential savings and additional project requirements.
  • o Conduct research and due diligence on current processes to help identify opportunities for improvement.
  • o Help convert business requirements into technical requirements to be used in the BRDs.
  • o Assist with writing the BRD and providing feedback and approval/sign off.

UAT Testing (project work and BAU work)
  • o Build test plans based off requirements and design/process flow.
  • o Gather data necessary to test functionality.
  • o Execute test plans and record results to report out to project team. Delegate testing if necessary and work with developers to fix and retest issues that are uncovered.
  • o Make recommendations and changes based off testing experience (typically minor tweaks) to enhance user experience.
  • o Work with clients as a POC/SME to assist with any testing that they need to complete.
  • o Provide final sign off.
  • o Complete testing on nights of implementation to ensure successful rollout.
  • o Assist team members with testing when needed.
  • o UAT is completed for both new projects, and regression and feature testing for updates/revisions to existing applications
  • o UAT testing process is used for Client360 Studio and Client360 CRMs

Reporting and Monitoring
  • o Determine data sets needed to generate reporting
  • o Work with technical teams to ensure reporting requirements are met and validated.
  • o Monitor progress and report results out to senior leadership.
  • o Analyze the data/reporting to find opportunities for process improvement.
  • o Research issues or potential issues until resolution.

Project Management
  • o Develop project plans to help determine project timeline.
  • o Work with the appropriate teams to drive towards project target dates.
  • o Report project updates out to senior leadership.
  • o Set up and facilitate meetings with the project team or appropriate resources to discuss any related project topics.

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  • About Capgemini

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  • Description A dynamic organization is in search of a skilled Business Analyst to join their team. This forward-thinking company seeks individuals with a background in financial analysis, data flow analysis, and project management. If you possess robust technological, analytical, and communication skills and thrive in a deadline-driven environment, this position is tailored for you. Key Responsibilities: Conduct Comprehensive Business Analysis: Utilize your expertise to conduct thorough business analysis, identifying and articulating problems, opportunities, and effective solutions for the organization. Report Gathering and Formatting: Take charge of gathering pertinent data and formatting reports for distribution across relevant stakeholders within the organization. Business Data Management: Serve as the focal point for all business data and reporting requirements, ensuring accuracy, timeliness, and relevance. Development of Data Quality Metrics: Develop metrics to gauge data quality and establish appropriate monitoring mechanisms to ensure data integrity and reliability. Support and Implementation of Business Information: Collaborate cross-functionally to support the implementation of business information systems and processes across various departments. Market Analysis Ownership: Take ownership of market analysis activities, evaluating market trends, competitor strategies, and assessing the profitability of business and product lines. Qualifications: Bachelor\'s degree in Business Administration, Finance, Information Technology, or related field. Proven experience as a Business Analyst, preferably in a financial or technology-driven environment. Proficiency in financial analysis, data flow analysis, and project management methodologies. Strong technological acumen with the ability to leverage various analytical tools and software applications. Exceptional analytical and problem-solving skills, with keen attention to detail. Excellent communication skills, both verbal and written, with the ability to convey complex information in a clear and concise manner. Demonstrated ability to work effectively in a fast-paced, deadline-driven environment, managing multiple priorities simultaneously. Why Join Us: Opportunity to work with a dynamic and innovative organization at the forefront of technology and business advancement. Collaborative work environment that fosters detail oriented growth and development. Competitive salary and benefits package commensurate with experience and qualifications. Opportunity to make a meaningful impact by contributing to the organization\'s growth and success. If you\'re a motivated and deadline-driven individual with a passion for business analysis and a desire to work in a dynamic environment, we encourage you to apply for this exciting opportunity. Join us in shaping the future of our organization and making a positive impact in the world of business. Apply now and embark on a rewarding career journey with us! Requirements - Cost benefit analysis

Job Details

  • ID
    JC15443229
  • State
  • City
  • Job type
    Contract
  • Salary
    Competitive
  • Hiring Company
    Matlen Silver
  • Date
    2021-06-13
  • Deadline
    2021-08-12
  • Category

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