Customer Success Manager

Customer Success Manager

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Job Description

The Customer Success Manager will serve as a trusted advisor to our clients by ensuring successful implementation of our product, assisting clients to achieve targeted business benefits, and cultivating exceptional experiences for our clients utilizing oursoftware. This role will work collaboratively with both the client and internal partnersto understand clients’ needs, discover opportunities, determine potential, and develop strategic execution and expansion plans. To succeed as a Customer Success Manager, you will continuously add value for our clients as well as communicate clearly and effectively to both technical and business audiences at multiple levels.

Location:Remote USA

Reports to: Head of Account Management

Responsibilities:

• Operate as the lead point of contact for all matters specific to customer accounts
• Orient new customers to our service and ensure that they understand its benefits and their path to success
• Develop and execute strategic client roadmaps with named accounts to ensure successful adoption and engagement of the platform
• Collaborate with internal teams to support the success of your clients, including Customer Support, Sales, Technical Support and other departments
• Understand the customer’s business goals and technical environment, including software currently used
• Expand your knowledge of the industry, track current trends to provide recommendations to customers, and provide product and tech teams with continuous feedback on new customer requirements

Qualifications

• 3-5 years Experience in anAccount Management role is ideal; with an experience growing an existing book of business, especially in a SaaS environment
• Demonstrated knowledge of the boutique fitness industry as a customer, employee, consultant or vendor

Work Skills / Personal Characteristics:

• Excellent communication, written and oral presentation, and negotiation skills
• Tech savvy and interested in the software development process, preferably in a startup environment
• Metrics driven mentality
• Internally motivated to accomplish results with the ability to work both independently and effectively within a team
• Exceptional attention to detail and organizational skills
• Able to multi-task and efficiently manage time and priorities for self and team
• Passion for fitness, our vision, and the problem we are solving
• Experience working with a remote leader while maintaining high levels of accountability and productivity
• Understanding of basic HTML and CSS a plus

Additional Information

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognize our team members.

Some of the perks of working with us:

• Flexible PTO
• Monthly Wellness Stipend
• up to a 4% 401k Match
• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Access to mental health support
• Flexible work arrangements

More About us

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020.

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

To learn more about us, our brands andproducts, please visit:

https://www.xplortechnologies.com/

Xplor is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about usand our products, please visitwww.xplortechnologies.com.

Xplor is proud to be an Equal Employment Opportunity employer.We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran statusand age. Applications are encouraged from all sectors of the community.

All Information will be kept confidential according to EEO guidelines.

We’re committed to replying to each application and look forward to getting in touch with you soon.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about usand our products, please visitwww.xplortechnologies.com.

Xplor is proud to be an Equal Employment Opportunity employer.We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran statusand age. Applications are encouraged from all sectors of the community.

All Information will be kept confidential according to EEO guidelines.

We’re committed to replying to each application and look forward to getting in touch with you soon.