Customer Support

Customer Support

11 Jun 2021
Georgia, Atlanta, 30301 Atlanta USA

Customer Support

Job Description

We are looking for dedicated Customer Support personnel to handle customer inquiries, solve their tough day to day problems, and put a smile on our customer's faces. Responsibilities will be to accept complaints as an interface between customers and our company.

Salary range: $36000 - $48000 per year


  • Respond to customer queries in a timely and accurate way, via phone, email or chat

  • Identify customer needs and help customers use specific features

  • Assist in training junior Customer Support Representatives

  • Gather customer feedback and share with our Product, Sales and Marketing teams

  • Share feature requests and effective workarounds with team members

  • Inform customers about new features and functionalities

  • Follow up with customers to ensure their technical issues are resolved

  • Update our internal databases with information about technical issues and useful discussions with customers

  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)


  • Familiarity with our industry is a plus

  • Experience using help desk software and remote support tools

  • Understanding of how CRM systems work

  • Excellent communication and problem-solving skills

  • Multi-tasking abilities

  • Patience when handling tough cases

  • BSc in Information Technology or relevant diploma

Additional Information

  • This is not a remote job
  • Employee Assistance Program
  • Flexible Schedule

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