Job DescriptionWe are seeking a Customer Support Manager to oversee our support team and ensure superior service delivery to our clients. The ideal candidate will bring leadership, strategy, and accountability to our customer support operations, helping us improve satisfaction, streamline communication, and promote a strong service culture.ResponsibilitiesLead and manage the customer support team, ensuring high performance and moraleDevelop and implement support procedures, standards, and service metricsHandle complex client issues and escalations with professionalism and urgencyTrain, coach, and evaluate support agents to ensure consistent qualityMonitor key performance indicators (KPIs) and prepare regular performance reportsCollaborate with other departments to resolve client concerns and enhance service offeringsIdentify areas for process improvement and implement best practices
