We are seeking a dynamic and collaborative Manager of Operational Excellence to join our Global Talent team. In this pivotal role, you will contribute to enhancing efficiency, speed, and collaboration within Global Talent. This role is responsible for overseeing and advancing our processes, ensuring agility, and optimizing our operational frameworks.To thrive in the role, the individual must possess a strong understanding of corporate Talent Management, Learning and Development (preferably in a fast-paced technology organization), an employee-centric mindset, experience with adopting GenAI, and agile and analytical approach to workflow and process improvement. This person will be working closely with stakeholders, understanding their needs and processes, and focusing on continuous improvement within Visa University and other stakeholders.Key responsibilities (what) of this role:Assist in developing and maintaining end-to-end processes across Talent Management and Visa University to ensure sustainability and efficiency. Support efforts to document processes, manage changes, identify opportunities for improvement, and drive adoptionSupport practical automation and augmentation of business processes with GenAIWork with various stakeholders to understand their needs and support the development of processes that enhance productivity and staff satisfaction. Help drive consensus and ensure teams are informed about new or updated standardsSupport the integration of various processes, such as design and delivery or business planning, ensuring seamless operationsSupport common platforms, tools, and standards for information and workflow management, aiming to provide seamless access to relevant and up-to-date information, such as, but not limited to, the VU book of work, pipeline of activities, portfolio of offerings, widely used tools, and best practicesKey attributes (how) of this role:Successful track record supporting Talent and Learning & Development functions within complex global organizationsAbility to work closely and collaboratively with key stakeholdersHave an analytical mindset with a focus on workflow/process improvementExperience with and understanding of GenAI to automate and augment business processesExperience with pragmatic and thoughtful execution.Exceptional verbal and written communication and facilitation skillsCollaboration with stakeholders and peers as a thought partnerFocus on human-centered design and client-centric experiences.Ability to distill complex information into compelling, multi-format narratives.Experience with design and implementation of processes to create structure, simplify the complex, and rapidly execute.Experience and exposure with SharePoint, PowerApps, Vizio and other process and automation toolsThis is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
