The Sales Engineer is a critical member of the Visa Acceptance Solutions (CyberSource) – North America team, partnering with the Direct Sales organization to deliver tailored technical solutions to merchants. This role blends strategic sales acumen with deep technical expertise, owning the technical sales cycle from discovery through proof-of-value and solution validation.As a key contributor to merchant success, you will conduct technical discovery calls, deliver proof-of-value demonstrations, perform product deep-dives, showcase API-based integrations, create architecture diagrams, and author technical best practices. You will collaborate closely with teams across Direct Sales & Account Management, Product & Solution Management, Solution Architecture, Implementation Support, Client Services, and Marketing to relay market feedback and industry trends.This is a hybrid position requiring on-site presence three days per week (subject to business needs). Light to moderate travel (up to 35%) is required for sales meetings, conferences, merchant events, and training sessions.What We're Looking For:We’re seeking driven, curious problem-solvers who thrive on innovation and continuous learning. If you’re passionate about leveraging AI and cutting-edge tools to elevate sales engineering performance and want to make a real impact in a dynamic, customer-focused environment, we’d love to hear from you.We value team members who:Push boundaries and go above and beyond.Thrive in the fast-evolving payments industry.Collaborate openly and share knowledge.Stay ahead of trends and anticipate merchant needs.Responsibilities:Sales Process SupportMaintain expert knowledge of Visa Acceptance Solutions (VAS), CyberSource, and Authorize.net solutions.Collaborate with the Direct Sales team to acquire new merchants and drive up-sell/cross-sell opportunities.Conduct technical discovery sessions to capture requirements, pain points, and success criteria.Personalize and deliver presentations, architectural diagrams, and proof-of-value demonstrations to technical and executive audiences.Provide ongoing technical guidance throughout the sales cycle to support deal closure.Solution Architecture & Technical DemonstrationsDesign merchant payment ecosystems that address both business and technical needs.Execute REST APIs in Postman, demonstrate Webhook events, and run open-source code via VS Code and GitHub.Leverage AI/NLP technologies for innovative proof-of-value demonstrations.Create technical validation documents and detailed solution requirements for implementation teams.Collaboration & Knowledge SharingPartner with internal teams (Solution Management, Product Management, Technical Account Managers, Customer Support, Implementation Services, Product Marketing) to relay market feedback and influence solution design.Participate in internal and client-facing calls, document detailed notes, and maintain meticulous records in Microsoft Dynamics CRM and SharePoint.Contribute to RFI/RFP responses and internal process innovation using AI tools.Share best practices and mentor team members to elevate overall performance.Join Us:Join our collaborative, customer-centric team and play a pivotal role in shaping the future of merchant payment solutions across North America. If you’re ready to innovate, collaborate, and make a meaningful impact in a supportive environment, we’d love to have you on board.
