Performance analytics specialist job offer

How you'll help us Keep Climbing (overview & key responsibilities)

In-Flight Service (IFS) is seeking an experienced, analytical professional to join the Field Effectiveness Team as a Performance Analytics Specialist, reporting to the Lead Program Manager of Field Performance Strategy and Analytics. This role will support the IFS Field Operations organization by providing reporting and insights to help field leaders and flight attendants meet and exceed IFS goals in critical areas such as safety, reliability, and customer satisfaction.

The ideal candidate can demonstrate technical proficiencies, adapt to new environments and challenges, and work both autonomously and collaboratively across the organization. The Analytics Specialist should be comfortable guiding leaders in using data to drive decisions.

Key Responsibilities:

Perform actionable analysis and develop preliminary recommendations for strategic initiatives, focusing on key performance indicators
Create measurement strategies and leverage field leader and flight attendant performance data to assist field leaders and other teams within IFS in developing individual and base-level performance plans
Provide direct support and guidance to field leaders on best practices for driving results in IFS KPIs, particularly in Reliability and NPS, based on multiple data sources
Find and implement opportunities for increased efficiency, leveraging emerging technologies, in disseminating information
Utilize existing performance data systems/reports and partner with IFS Operations Analysis and Performance and other key stakeholders to further develop reporting to track and analyze system-level and team performance
Design and distribute surveys, analyze results, and propose solutions for incremental, iterative improvements
Demonstrate self-starter initiative to work with and support Field Operations by influencing ongoing optimization and development of next generation decision support, analytic and process tools
Work cross-functionally with key stakeholders in IFS and other departments to deliver on process improvements
Exercise critical thinking and strong analytical skills to achieve the annual Flight Plan goals
Some travel required

What you need to succeed (minimum qualifications)

Bachelors Degree or 5 plus years of relevant experience
3+ years work experience in a Data Analytics, Business, Program Management or other quantitative or process/engineering-related field
Highly proficient PC skills including advanced-level knowledge of Microsoft Excel, Word and PowerPoint
Basic SAS/SQL programming skills
Excellent analytical and problem-solving skills
Ability to handle confidential information with professionalism, discretion and diplomacy
Strong interpersonal and communication skills
Able to craft communications for large audiences and should have executive deck building experience
Be a quick learner capable of meeting aggressive timelines with accurate work products
Embrace diverse people, thinking, and styles
Comfortable working in a fast-paced environment, managing multiple priorities at any given time
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Practice safety-conscious behaviors in all operational processes and procedures
Must be performing satisfactorily in current position
Consistently makes safety and security, of self and others, the priority

What will give you a competitive edge (preferred qualifications)

Masters degree in a business or quantitative discipline
Extensive SAS/SQL knowledge and experience with Tableau and R
General knowledge of In-Flight Service performance metrics, programs, work rules and/or DBMS

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Performance Analytics Specialist