Senior ServiceNow Developer - HRSD

Senior ServiceNow Developer - HRSD

30 Sep 2024
Georgia, Atlanta, 30301 Atlanta USA

Senior ServiceNow Developer - HRSD

Vacancy expired!

Responsible for participating in the development, maintenance, enhancement, and support of the ServiceNow platform HR Service Delivery application following vendor best practices.

Responsibilities:

  • Works with the Business / Product Team and development team to provide estimated level of effort
  • Takes ownership of high level / complex business requirements and works them to completion
  • Understand business user stories / requirements to provide the technical design and solution for product enhancements / new features.
  • Design, Development and Implementation of the HR Service Delivery module including: Case and Knowledge management, Employee Service Portal, Virtual Agent, Machine Learning, HR Workspace, and AI search
  • Collaborate with many teams and stakeholders locally and remote to efficiently and effectively deliver product enhancements, new features, and defect fixes.
  • Provide updated documentation of all product work including but not limited to, design documentation, technical operations / support documentation, and release notes.
  • Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.
  • Performs peer review of code prior to functional testing
  • Ensure all work adheres to the processes, policies and best practices for development and the platform for Delta and ServiceNow.
  • Maintain updated knowledge of product capabilities to ensure we are best utilizing the platform with minimal customization.
  • Assist team members with support issues.
  • Participate in daily standups to report status, delays and risks to scrum master / team leads / management.
  • Work with members of the team, vendors, and other teams in support of application performance tuning and troubleshooting.
  • Ensure the system maintains compliance with Delta's policies and procedures, including HIPAA, SOX, PCI, and data retention processes.
  • Mentor other team members as needed
  • Practices safety conscious behaviors in all processes and procedures.


May perform other duties as assigned.

What you need to succeed (minimum qualifications)

  • 5 or more years of experience in ServiceNow Platform development
  • 3 or more years of experience in ServiceNow HR Service Delivery (scoped version) development
  • 3 or more years of experience in Agile development practices
  • Ability to script complex scenarios during interactive sessions
  • Demonstrable experience creating and maintaining ServiceNow Logic and Scripts, HR Case Record Producers, Virtual Agent Conversations, Portal Widgets, REST Integrations, and Flow Designer Flows
  • Effectively and professionally communicate with management, internal staff and customers as well as demonstrate sound judgment/reasoning skills
  • Ability to work independently to achieve exceptional results
  • Demonstrated ability to deliver quality work on time and translate planning into action
  • Demonstrated ability to prioritize work on multiple efforts to ensure timely delivery
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.


What will give you a competitive edge (preferred qualifications)

  • ServiceNow CSA Certification
  • ServiceNow CIS-HR Certification


#DICE

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Job Details

  • ID
    JC46111964
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Delta Air Lines Inc.
  • Date
    2022-09-29
  • Deadline
    2022-11-27
  • Category

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