Sr. Technical Consultant (Developer), ServiceNow Finance & Supply Chain (Source-to-Pay) and Contracting Operations SolutionsThe Role A Technical Consultant (TC) for ServiceNow is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring a selection of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines – which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions – all with the goal of accelerating and driving customer business outcomes.What you get to do in this role:· Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.· Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains· Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes· Lead customer design workshops focused on ServiceNow Platform and Solution technology· Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution· Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them· Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement· Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development· Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes· Develop required integration components (SSO, LDAP, etc.) with multiple systems· Develop required portal components· Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution· Juggle multiple and complex projects/initiatives· Promote continuous improvement practices for delivery/engagement materials· Support specific sales activities when required· Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request· Up to 50% travel annually, driven by customer needs and internal meetings  
