OverviewThis position will serve as a member of Entity Technical Solutions International (ETSI) team within the Digital Transformation and Technology (DTT) department. This position is responsible for ensuring the successful design, implementation, and on-going support of complex international technology portfolios spanning various functional business areas within the Chick-fil-A enterprise including, but not limited to Operator Technology, Customer Technology, Staff Technology, and Shared Services. This position will also be responsible for navigating new complex business entity structures, varying international regulations, and global infrastructure needs specifically for Canada and Puerto Rico. This role will steward technology processes and solutions for Chick-fil-A in these countries. This role will also be specifically responsible for gaining a comprehensive understanding of the country-specific:
Business model,
Operator agreement,
Business objectives,
Requirements (language, currency, regulations, etc.) and technology needs.
The role will advise the country-specific technology portfolio management effort to ensure the successful launch and on-going support of country-specific technology solutions.
The role will also inform the maintenance of a:
Project plan
Questions log
Decisions log
Issues log
Risk assessment
Mitigation plan
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities
Lead multiple large technical initiatives and/or programs
Demystify technology for business partners
Manage support and maintenance of technical initiatives and/or programs
Gather requirements, create documentation and resources for technical initiative or program implementations, changes, and issues
Collaborate and interact with developers, stakeholders, system architects and various subject matter experts to manage the implementation of technical programs and/or initiatives
Act as Subject Matter Expert for programs/initiatives supported
Define strategy, lifecycle, and design for areas of responsibility
Own the strategic relationship with functional and technical partners
Build strategic plans with business partners/stakeholders
Exercise expertise and thought leadership over areas of responsibility, initiatives , and programs supported
Minimum Qualifications
Experience leading significant technical initiative and programs
Knowledge and/or experience with development approaches and techniques.
Experience in driving teams and management to decisions
Ability to understand business needs and translate them to techno-functional requirements that deliver desired outcomes
Strong verbal and written communication skills
Excellent personal and relational intelligence
Demonstration of leadership and strong collaboration
Ability to quickly learn and comprehend technical systems
Self-starter who completes responsibilities with minimal supervision
Team player who is committed to both the team and the product
Strong decision-making skills with the ability to collaborate and make decisions in the gray
Sharp analytical and problem-solving skills
Ability to effectively manage vendors
Servant spirit with strong sense of stewardship
Spanish language skills are a plus
Minimum Years of Experience5Travel Requirements10%Required Level of EducationBachelor's degree or equivalent experiencePreferred Level of EducationBachelor's DegreeMajor/ConcentrationTechnical Field of StudyJob FunctionInformation TechnologyPosition TypeExperienced ProfessionalsRequisition ID2024-17352Posting Location : LocationUS-GA-Atlanta
