A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others.
Success in this role looks like:
Signing and installing 8-10 merchants per month and producing $1200 or more in MRR
Providing ongoing support to our current merchants on Kauai
Core Responsibilities
Sales:
Identify, prospect, and set appointments by going from business location to business location in person
Facilitate a decision-making process with potential clients by leading the conversation from beginning to end: Setting an appointment, running the sales process, closing the process and maintaining the relationship
Meet or exceed individual and team sales commitments
Experience in outside sales and/or merchant services highly preferred
Increase the number of Kauai Merchants to accomplish monthly goals
Account Management:
Through proactive outreach positively impact retention, generate referrals, and create opportunities for additional revenue
Strengthen relationships with existing merchants to support weekly goals
Manage a portfolio of merchant accounts by prioritizing building relationships
Effectively triage with other departments when clients experience difficulties
Perform rate reviews and contract renewals
Implement proactive strategies to revitalize relationships and identify opportunities for reactivation
Attend weekly strategy meetings to discuss individual progress, hurdles, and strategies
Participate in weekly role plays to develop the team’s skill sets
Facilitate in-person, virtual, or over the phone account maintenance as needed
Install payment processing equipment
Educate and train businesses on equipment use and troubleshooting
Preferred Skills
Customer focus
Drives results
Action-oriented
Being resilient
Preferred 2+ years in a sales and/or account management role.
Experience with Salesforce or similar technology.
Strong written and verbal communication skills.
Excellent organizational abilities, capable of handling various tasks throughout the day.
Adaptability in a high-paced environment.
Self-motivation and the ability to motivate others to set and achieve goals.
Comfortable making independent decisions.
Technical requirements
Must have access to a wired internet connection
Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Voluntary & AD&D)
Paid Time Off (Open PTO After One Year)
Short Term & Long Term Disability
Wellness Resources
The salary for this position is $80,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and the company.
Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law.
