Title: Event Captain  Reports To: Event Manager, Assistant Event Manager General Purpose: The Event Captain leads the event staff during a specific event, ensuring that Event Servers and Bartenders can operate as efficiently as possible while providing exceptional guest-focused service.  Specific Responsibilities: Meets client needs and exceeds client expectations to successfully execute each event. Creates a positive and motivated atmosphere for teammates. Provides leadership support to Banquets and Catering Team. Develops and maintains a good working relationship with guests, groups, and teammates from other departments.  Communicates clearly verbally and in writing with Event Manager and Kitchen team to secure all details/tools necessary to execute events. Assists with maintaining lines of communication between B&C and hotel/restaurant/etc. Knows and understands procedures, terminology and techniques used in the B&C department. Demonstrates knowledge of ingredients of all food and beverage items served and available for a function.  Manages execution of on-site events in cooperation with event staff per directions of Events Manager and according to standards in the B&C Standards & Tools manual. Oversees set-up/tear-down details and processes.  Interacts with the on-site contact and assists with impromptu requests; confidently answers client questions and solves client problems. Confidently answers staff questions, resolves issues arising during events, and remains calm in chaotic situations. Monitors staffing and scheduling, making adjustments to minimize expenses while ensuring an exceptional event. Performs any task related to execution and running of events, including filling in for event servers as necessary. Completes a walk-thru at conclusion of every event. Completes end of event paperwork, including, but not excluded to accounting, inventory, payroll report, etc. Summarizes event in Event Captain Log with a concise written report of event details.  Knows and speaks knowledgably about products, features and services offered by hotel and restaurant. Provides excellent customer service to all guests in hotel/restaurant, not just those attending event. Reports to work on time and ready to work scheduled shift. Other duties as assigned by your supervisor or manager.   
