Collections Specialist | Baltimore, MDWhy this company?· Aston Carter is hiring for a great collections opportunity with a great office environment!Details:· Location: Baltimore, MD · 100% On-site· Monday-Friday· 8am-5pm· 4-month Contract to HireNecessary Skills· 2+ years of high-volume collections, research, resolution, and de-escalation experience. · Proficiency with the Microsoft Office Suite (Excel, Word, and Outlook). · Salesforce experience preferred. · Construction on manufacturer experience preferred. A day in the role…· Actively collect open AR balances by contacting customers, supports the activities of branch personnel to actively collect open AR balances. · Update the Get Paid AR collection system including customer contact information, notes on status of open AR accounts, payment promises, customer disputes, escalation for inclusion in the AR Specific Reserve, repossession review, referral to Legal, write-off, etc. · Respond to customer inquiries, aiding or directing the customer’s issue to the appropriate person for speedy resolution. · Reconcile accounts and perform administrative tasks/additional duties as assigned. · Place calls to and receive calls from past due commercial account holders according to established calling guidelines to discuss payment arrangements. · Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer. · Counsel customers to assist in finding funds to bring account current. · Generate and respond to written correspondence (letters, e-mails, web chats, etc.) in a professional, compliant manner. · Respond to all inquiries, redirecting when necessary. · Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer. · Manage to collection objectives using a high degree of professionalism and persuasiveness. · Make recommendation for next steps when accounts become un-performing or unresponsive. · Complete skip tracing when contact with customer ceases. · Work effectively with salesperson, branch personnel and other team members in reaching resolution of account. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
