The Coordinator – Customer Incentives is a generalist and will work with both the Gift Card and Pizza Concierge Teams.  This team member will manage the Gift Card Mailbox, provide marketing support to Gift, and manage internal Gift Card requests.   This team member will also help develop & implement marketing support to drive Pizza Concierge sales and serve as back-up to PC Coordinators in key sales periods which could include some weekend/holiday coverage. RESPONSIBILITIES AND DUTIES      (70%) Domino’s Gift Card Program CoordinatorManage Domino’s Gift Card MailboxReview/approve new direct-buy customer applications from B2B portal; company information search as needed along with follow-up communicationProvide B2B customer support, order and payment assistance as neededProcess & fulfill orders for select B2B customers based on customer requirements along with processing payments as neededHandle customer care inquiries (card source, balance inquiries, redemption history)Marketing Support & ReviewLead development & execution of 1st party promotions for in-store & dom.comReview/approve Domino’s branding within merchant ads & signage for marketing and promotional material.  Review for proper use of name, card art and any related imagery as well as proper use of registration marks and related disclaimersProcess internal department gift card orders & assist with DOMGC invoicingProcess and fulfill internal orders in a timely manner and provide detailed weekly summaries to Finance for tracking and billingReview and process for payment all DOMGC invoices through Ariba(30%) Pizza Concierge Marketing Coordinator and Order Processing SupportAssist in development & implementation of marketing initiatives to identify new customers and drive sales for PC by working with internal stakeholders and agency partnersDevelop & manage marketing campaign calendarDevelop & coordinate paid & organic social media postsServe as back-up role to support PC Coordinators in key sales periods and periodic weekendsUse of Pizza Concierge Ordering Tool for order processing and review for accuracyProactively communicate orders status with customers and PC Team LeadPhone support for our business customers and store team members calling with questions or clarification
