Patient Services AssociateApply NowHow to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should be addressed to the Hiring Team and address your specific interest in the position and outline skills and experience that directly relate to this position.Mission StatementMDentistry: advancing health through education, service, research and discovery.MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.Why Work at Michigan?The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission, core values, and additional information about our College can be found on our college website. The University of Michigan also offers comprehensive benefits to help you stay well and to support you as you plan for a secure future. Benefits include:Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.A retirement plan that provides two-for-one matching contributions.Many choices for comprehensive health insuranceLife insuranceFlexible spending accounts for healthcare and dependent care expensesWork-Life Programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services.ResponsibilitiesWelcome and check patients in. Announce patient arrivals over the intercom in a professional manner. Determine existence of previous registration if applicable and verify update insurance and demographic information. If new patient, complete registration documentation. Verify proper consents are on file and completed. Verify insurance and financial information. Obtain all signatures for non-covered service prior to appointment. Scan patient paperwork, insurance cards into MiDent. Check patients out; confirm diagnosis codes were entered and ensure patient balances are collected.Answer phones in a professional and appropriate manner. Send Televox confirmation daily. Listen to, and respond to voicemails. Triage calls within established guidelines for immediate attention for patient payments, directions and scheduling information. Manage front desk mail, email and phone messages. Collect cash and credit card payments from patients using established guidelines to determine patient pay portion, insurance portion of professional courtesy as assigned. Reconcile clinic cash collections daily. Recommend procedural changes in front desk operations to increase efficiency. Display excellent customer service and attitude towards patients, students/residents, faculty and staff. Attend meetings as requested. Update and order necessary clinic formsRequired QualificationsHigh school diploma or equivalent combination of education and experience is required with some college preferred. Considerable clerical experience is necessary. Exceptional interpersonal skills. Knowledge of Word, Excel and Dropbox. Welcoming personality. Ability to work in a team environment. Ability to multi-task in a busy and hectic clinical environment. Excellent attendance record.Desired QualificationsExperience working in an outpatient clinic setting. Knowledge of dental terminology. Knowledge of dental insurance plans. Knowledge of axiUm/MiDent. Familiarity with the Dental School.Work ScheduleMonday through Friday on site; 8:00 to 5:00 pmWork LocationsThis position is located at the School of Dentistry at 1011 N University Ave Ann Arbor, MIBackground ScreeningThe University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.Application DeadlineJob openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.U-M EEO/AA StatementThe University of Michigan is an equal opportunity/affirmative action employer.Job DetailJob Opening ID252652Working TitlePatient Services AssociateJob TitlePatient Services AssociateWork LocationAnn Arbor CampusAnn Arbor, MIModes of WorkOnsiteFull/Part TimeFull-TimeRegular/TemporaryRegularFLSA StatusNonexemptOrganizational GroupSchool DentistryDepartmentDENT Ortho/Peds DentistryPosting Begin/End Date8/05/2024 - 8/19/2024Salary$40,000.00 - $45,000.00Career InterestHealthcare Admin & SupportApply Now
