Student Account AssistantApply NowHow to ApplyA cover letter and resume are important submissions for our hiring team to get a sense of your experience. In the cover letter, in two pages or less, please let us know how you will align with your career skills. Submit both a cover letter and resume as one file (because of system limitations). These documents will be used to assess communication skills and your attention-to-detail.What You'll Do
Answer inquiries and requests received by phone and e-mail from students, parents or University departments concerning student account activity. Review student accounts for accuracy and initiate corrections.
Post and reconcile wire and check payments for executive education programs.
Review current term error list for Graduate Student Assistant Tuition Waivers and process corrections. Review and adjust prior term waivers as requested by students and University departments.
Review accounts to be collected and update on-line collection list to create system-generated dunning notices (e.g. 1st notice "Urgent" letter, 2nd notice "Final Letter"). Review accounts and determine whether to send to Student Loan Collections for further collection efforts or initiate account write-off.
Review monthly past-due participant payment plans and cancel delinquent plans. Answer questions and advise students or parents on payment plan budgets and policies.
Research and process approved student account refunds.
Review and respond to requests for late payment fee reversals and process late payment fee if appropriate.
Perform other responsibilities as assigned.
Who We AreWe are looking for a Student Account Assistant to join our Student Financial Services team in Financial Operations. The Student Financial Services area invoices, collects payment from, and provides customer service for the more than 52,000 students enrolled at the University's Ann Arbor campus. You will serve an important role as the initial contact for student financial account inquiries.Why Work at Michigan?In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
Flexible work environment
Generous time off
A retirement plan that provides two-for-one matching contributions
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Required Qualifications
Completed your high school education, with a college degree recommended.
One or more years clerical experience in a business office or University setting
Passion for high-quality customer service
Demonstrated ability to contribute to a positive work environment and work independently in a team setting
Excellent organizational skills and ability to handle multiple tasks with varied deadlines
Ability to correspond appropriately with a variety of individuals from diverse background
Ability to handle difficult conversations
Working knowledge of PCs and desktop software and Google
Work ScheduleThis is a full-time position and reports to the Student Financial Services General Accounting Manager. As part of the University of Michigan Finance Division's Future of Work initiative, work may be both onsite and remote based on the business needs of this position. Currently, you will be primarily remote.Modes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.U-M EEO/AA StatementThe University of Michigan is an equal opportunity/affirmative action employer.Job DetailJob Opening ID256733Working TitleStudent Account AssistantJob TitleCustomer Inquiry Clerk InterWork LocationAnn Arbor CampusAnn Arbor, MIModes of WorkHybridFull/Part TimeFull-TimeRegular/TemporaryRegularFLSA StatusNonexemptOrganizational GroupFinancial OperationsDepartmentFinOps Student Bus OpsPosting Begin/End Date11/08/2024 - 11/22/2024Salary$37,000.00 - $40,000.00Career InterestAdministrationApply Now
