SUMMARYResponsible for assisting and supporting management in the evaluation, recommendation,establishment, implementation and analysis of new and improved production workflows, workprocesses for systems, reporting and new products/programs to improve customer service levels andoverall quality.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may beassigned.
Assist and support in the planning, coordinating, developing and implementing of approved
projects which are Divisional and/or Corporate in scope in order to enhance the overall efficiencyof operational procedures, methods, controls, and performance.
Analyze, process and/or expedite operational transactions; this may include timely resolution of
problems.
Participate in systems testing, develop procedures/controls and provide recommendations for the
ongoing improvement of the updated process.
Provide leadership team with status of projects; issue, communicate and recommend policy
decisions to achieve project objectives.
Utilize and maintain available corporate production and reporting systems; produce routine and
non-routine reports, presentations, letters communications and graphics.
Assist personnel (both internal and external) by answering questions, supplying information and
training.
Represent department and division as requested on work groups and special assignments.
Develop and maintain an effective working relationship with customers or partners.
EDUCATION AND/OR EXPERIENCE
Bachelor's Degree in related field preferred.
Two (2) to five (5) years experience in related field is required.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to performthe essential functionsOTHER SKILLS AND ABILITIES
Demonstrated knowledge/competency in the following areas:
A. Claims or inquiry processing experience preferred.B. Analytical experience.C. Ability to produce statistical information from conceptual needs.D. Working with PC application and/or mainframe systems preferred.
Effective verbal and written communication skills.
Ability to lead and contribute to process improvement programs.
Excellent interpersonal skills necessary to interact with all levels of all personnel.
Other related skills and/or abilities may be required to perform this job.
Category AnalystFunction Information TechnologyReq ID JN -102024-121623
