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Shift: Wednesday - Saturday 4pm - 2 am CST This position qualifies for a 12% shift differential.Assists customers or their family members struggling with mental health or chemical health issues by assessing for their immediate needs and risks and assisting the customers to get access to the care they need. This includes the assessment of the biopsycho-social needs of the member and connecting them to the appropriate resources and professional referrals. Provides information resources to clients, family members, and providers on an as-needed basis. To assist with problem solving or clarifying aspects of their mental health system (e.g. benefits, claims, procedures).Creates and maintains computerized clinical records on each client by entering crisis notes, complete assessment and clinical update for each customer and provider contact. Generates additional external correspondence (e.g. denial letters, uncooperative provider letters, etc.), as appropriate. Contributes to team meetings in a manner which improves communications and procedures relevant to team functioning.Qualifications:Must hold a current Masters or Doctoral level clinical/counseling license in the state of employment (LMHC,LCSW, LMFT, LPCC, LPC, RN, or LP).At least five (5) years of outpatient/inpatient experience as a mental health clinician involving knowledge in both mental health and substance abuse diagnosis and treatment.Knowledge/experience in coordinating alternative care treatments and community resources.Position requires significant skill levels in both clinical judgment and interpersonal communication.Considerable diplomacy is often required as customers and providers are not always receptive to the process.Clinical creativity is central to the process of developing alternative intervention strategies.About CignaCigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
