C.H. Robinson is looking for a dynamic Manager of Account Management to lead our food & beverage commercial team to new heights. In this pivotal role, you’ll coach and guide our account management team, directly interact with clients to expand accounts, and serve as a key escalation point to enhance customer experiences. You’ll focus on process improvement and solution selling, enhancing overall portfolio health and team performance. We’re seeking someone with logistics industry experience, proven leadership skills, strategic thinking, and the ability to collaborate across all organizational levels. If you’re a strategic leader with a passion for driving results, apply today and be part of shaping the future of supply chains!The deadline to apply is 3:00pm CST on Thursday, September 19thAt C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.Responsibilities:The duties and responsibilities of this position consists of, but are not limited to, the following:
Manage the performance and development of direct reports through coaching, feedback, mentoring, and training
Coach team members on identifying and implementing continuous improvement opportunities with their accounts
Oversee merit, bonus, and equity programs, and partner with Talent Acquisition to forecast needs, recruit, and onboard talent
Own employee engagement results, implement action plans to improve culture and collaboration and lead diversity, equity, and inclusion initiatives
Administer and drive intentional growth and retention through monthly account management and pipeline reviews, through the utilization of CRM, and data analytics
Collaborate with cross-functional teams to drive continuous improvement while ensuring account health and customer commitments are achieved, with an emphasis on increasing efficiency
Regularly review business and execution strategies, profitability, key performance indicators, and accounts receivables with account teams
Accountable for direct client interaction to support growth, and serves as an escalation point to improve customer experience
Address market opportunities and trends, with consideration for how market conditions impact business performance and financials
Required Qualifications:
High school diploma or GED equivalent
Minimum of 5 years of account management or equivalent experience in logistics
Minimum 2 years of experience leading or managing teams
Ability to travel up to 15% (domestically)
Preferred Qualifications:
Bachelor’s degree from an accredited college or university
Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences
Demonstrated negotiation, collaboration, relationship building, problem solving, and influencing skills
Ability to remain focused and optimistic in the face of adversity and change
Strong leadership skills in order to motivate, develop, empower, and energize others
Demonstrated growth through sales and relationship building and negotiation
Strong orientation of financial acumen with an ability to apply financial and operational data to assist in making sound business decisions.
Broad market and industry knowledge and vertical expertise (if applicable)
Strategic and creative thinking skills
Values a diverse and inclusive work environment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal Opportunity and Affirmative Action EmployerC.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.Affirmative Action Employer/EOE/M/F/Disabled/VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.Why Do You Belong at C.H. Robinson?C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .
