Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row. Come join our team of customer service experts today! GENERAL DESCRIPTION OF POSITIONUnder limited supervision, the Loan Support Analyst I is responsible for supporting various processes and systems within the Loan Operations department. This position is also responsible for writing queries, preparing internal and external correspondence, compiling various reports, maintaining files and records, and working on various special projects and events. Assists with updating procedures and new hire training programs within the Loan Operations department.ESSENTIAL DUTIES AND RESPONSIBILITIES
Assists management team with special projects including tracking and documenting tasks that need to be finished in order to complete projects. May also be involved with completing tasks associated with projects to ensure completion. This duty is performed daily, about 30% of the time.
Responsible for compiling, organizing, and analyzing data and reports for management team including but not limited to department performance reports, compliance and internal monitoring, loan settlement reconciliation's, fixed asset list, audit and examiner documentation, etc. Completes a wide variety of word processing and spreadsheet tasks including external correspondence, internal memorandums, reports, and forms. This duty is performed daily, about 20% of the time.
Creates ad hoc and routine queries (either through AS400 query or using another query tool called Edash) to assist with projects, monitoring and issues as needed. This duty is performed daily, about 20% of the time.
Assists management team with writing and updating department procedures. This duty is performed as needed, about 10% of the time.
Assists management team with associate training programs. May perform group training or individual training as well as written/online training courses. This duty is performed weekly, about 10% of the time.
Assists management team with reviewing, updating, and maintaining the bank’s core system loan servicing parameters, notices, and statements. This duty is performed as needed, about 5% of the time.
Responsible for organizing and maintaining the departments’ SharePoint site and intranet site. This includes uploading new/updated procedures, calendar events, and useful content. This duty is performed as needed, about 5% of the time.
Maintains regular and reliable attendance, punctuality, and personal appearance. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations and laws (including BSA/AML).
Perform any other related duties as required or assigned.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EDUCATION AND EXPERIENCEHigh school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience and/or training, or equivalent combination of education and experience.At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc…), please contact Human Resources at 417-895-4509. Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law. Monday - Friday 8:00 AM - 5:00 PMTotal Hours: 40Job Grade: 95173
