Pan-American Life Insurance Group (PALIG) is looking for a Health Benefits Advisor to provide customer care, sales (licensed individual) support, and promotes health education to customers.This position is on-site in New Jersey.ESSENTIAL FUNCTIONS :Customer Service :Answering incoming customer calls regarding billing issues, general health insurance and other benefits related questions.Accurately update customer information in the customer service database during and after each call.Conducting outbound welcoming and courtesy calls to HolaDoctor membersAssisting members sign-up and use of their member portal.Assisting or encouraging members to participate in health fairs, wellness programs and educational sessions.Assisting members with policy issues, Marketplace document requirements and paymentsMust be available to work in a flexible schedule including weekends as neededSales :Selling Medical and ancillary plans to clients during open enrollment periodPromoting HolaDoctor’s communication channels (Holadoctor.com, Facebook page, Newsletters etc.)Attend health fairs, wellness programs and events on behalf of the organization to promote servicesPolicy Knowledge :Conducting activities to verify policy registration process.Assisting members to select a Primary Care Provider PCP.Assisting members to select specialists and in-network health care providers.Assisting members to sign up for preventive services covered by their plan.KEY REQUIREMENTS :Minimum of a high school diploma2 years of experience in customer service and related jobs preferred2-40 OR 2-15 license required (Health License)WHAT WOULD MAKE YOU STANDOUT :Bilingual in English / Spanish, English / Hindi-Punjabi-Urdu, English / Korean, English / Mandarin Chinese preferred but not required.Ability to always remain professional and courteous with customers.Excellent verbal and written communication skillsProblem solving skillsPan-American Life Insurance Group Offers :Comprehensive Compensation Packages (base, annual bonus & potential commissions) We are targeting base pay range b / w $18 / hour - $24 / hour, subject to candidate's experience.A Comprehensive Benefits Package : Medical, Dental, 401K, Paid Time Off, and Tuition Reimbursement (etc.) are some examples. New hires are eligible for medical and dental coverage on the first of the month following 30 days of service.Hybrid work opportunities when applicableWho We Are :Pan-AmericanLife Insurance Group (PALIG) serves the life, accident, and health insurance needs of individuals and businesses in 49 U.S. states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands through its U.S. based member companies -Pan-AmericanLife Insurance Company andPan-AmericanAssurance Company.AtPan-AmericanLife, our employees are our greatest asset. We are grateful for the collaborative efforts of our employees and partners, and for the confidence of the policyholders whose life and health we protect. It is through this long-standing commitment thatPan-AmericanLife continues to succeed.Pan-AmericanLife is an Equal Opportunity Employer / Drug Free Workplace.
