DescriptionAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to accelerate innovation, become more agile, and lower costs.At AWS, Customer Solutions Managers (CSM) help customers realize sustained business value by accelerating their customer transformation journey. They help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfil their highest business needs. CSMs work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Our customers capture the full potential of AWS’ industry-leading solutions. CSMs are thought leader with a strategic, insurgent business mindset who identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, orchestrate advanced technical architectures, and establish programmatic governance.As a CSM Leader supporting the Financial Services division you will manage multiple CSMs and develop talent responsible for supporting the Capital Markets sub vertical. You have a passion for educating, training, and enabling cloud computing experts for a diverse and challenging set of enterprise and mid-market customers. You are technically capable and credible in your own right, but bring thought leadership beyond technology. You work with your team to develop mechanism to help our customers accelerate their modernization and migration cloud journey.At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM Leader, you have a business outcome mindset, broad technical background, a passion for developing your team. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.The successful candidate will:
Orchestrate a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team
Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
Hire, on-board, train, and develop new Customer Solutions Managers from internal and external sources
Set and measure goals, coach and mentor employees, and continuously the customer success function
Guide and motivate the development of whitepapers, blogs, and other high-value customer facing guidance and best practices
Act as a conduit and liaison between customers, service engineering teams and support.
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.About the teamAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Basic Qualifications
Bachelor’s degree in Computer Science, Engineering, Math, Operations Research, or a related field or 10 years of large-scale IT deployment or program experience.
7+ years of experience leading complex, large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
Experience leading technical and non-technical teams of 30+ FTEs with a proven ability to work across broad functional teams
Experience engaging with senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies
Ability to travel up to 15% as needed
Preferred Qualifications
A history of problem solving and disruptive innovation developing technology programs and working across customer organizations
Ability to manage influence through persuasion, negotiation, and consensus building
Proven track record of being detail-oriented with a demonstrated ability to self-motivate and work in fast paced, ambiguous environments
Enthusiastic and creative leader with the ability to inspire others
Demonstrated ability to effectively deliver information at the C-suite/Executive level
Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $152,100/year in our lowest geographic market up to $262,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
