Software Guidance & Assistance, Inc., (SGA), is searching for an Production Support Specialist for a RIGHT TO HIRE assignment with one of our premier Financial Services clients in Tampa, FL, Jersey City, NJ and Dallas, TX. One role for each location needed .Responsibilities :Experience with using ITIL Change, Incident and Problem management processes.Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis.Troubleshoot and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.Hands-on experience with Monitoring and Alerting processes in Distributed ,Cloud and Mainframe environments.Knowledge and understanding of cyber security best practices and general security concepts like password rotation, access restriction and malware detection.Contribute in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.Participate in Disaster Recovery / Loss of Region events (planned and unplanned) executing tasks and collecting evidence.Collaborate both within the team and across teams to resolve application issues and escalate as needed.Support audit requests in a timely fashion providing needed documentation and evidence.Plan and execute certificate creation / renewals as needed.Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.Strong ability to gather and analyze project requirements and translate them into technical specification(s).Deep understanding of all lifecycle components (code, test, deploy).Good verbal and written communication and interpersonal skills, communicating openly with team members and others.Champion a culture where honesty and transparency are expected.On-call support with flexible work arrangement.Required Skills :Minimum of 5 years of relevant Production support experience.Bachelor's degree preferred or equivalent experience.Hands on experience in Unix, Linux, Windows, SQL / PLSQLFamiliarity working with relational databases (DB2, Oracle, Snowflake)Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium,HiPam IBM Zolda)Cloud Technologies (AWS services (S3,EC2,Lambda,SQS,IAM roles), Azure, OpenShift, RDS Aurora, Postgress)Scheduling Tool experience (CA AutoSys, Control-M)Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)Hands on experience with ETL tools (Informatica Datahub / IDQ, Talend )Preferred Skills :Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)Mainframe scheduling (Job abends, Predecessor / Successor)SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission : to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values : customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
