OverviewResponsible for performing independent quality checks and developing methods of measuring the quality and performance of the functional testing processes. Coordinates testing and evaluation activities that identify issues, trends and gaps in existing programs. Provides and independent assessment of the programs, policies and procedures tested and provides feedback to management. Creates the Quality Assurance (QA) testing strategy and documentation, while collaborating with the project teams to create the project test plan. Works with project and development teams on the testing timeline and schedule to ensure coordination across multiple groups. Evaluates the testing environment setup to ensure all requirements are met. Serves as a mentor to less experienced teammates and leads testing meetings and routines where appropriate.ResponsibilitiesIndependent Testing & Validation - Writes test cases based on requirements and user stories provided and performs manual testing as needed. Creates testing plans and test cases and loads them into the appropriate tools. Participates in defect meetings and overall project plan routines to present analysis on current defects as well as re-tested defects.Data Analysis - Sources, compiles and interprets data. Analyzes data for accuracy and efficiency, and effectively communicates analysis output.Risk Management - Contributes to the mitigation of risk in the Information Technology organization by thoroughly testing and performing quality checks of existing programs, policies and procedures.Business Strategy - Assists in leading the Quality Assurance testing teams by creating test plans, developing the testing timelines and schedules, and coordinating workstreams across multiple teams.QualificationsBachelor's Degree and 4 years of experience in Quality Assurance experience in a Financial Services organization OR High School Diploma or GED and 8 years of experience in Quality Assurance experience in a Financial Services organization License or Certification Type: American Society for Quality certification(s) Required Preferred Area of Expertise: FCB Experience First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.
