Responsibilities:
Serve as the first point of contact for customers by phone, email, and online inquiries.
Schedule service appointments and coordinate with technicians to ensure efficient routing and timely responses.
Provide clear, friendly, and professional communication to customers regarding service updates, estimates, and scheduling.
Maintain accurate records of customer interactions, job details, and service history in the company’s system.
Support day to day office operations, including handling incoming calls, email, and administrative tasks.
Collaborate closely with all employees to gain a full understanding of any given situation to ensure a smooth customer experience.
Qualifications:
Prior experience in customer service experience.
Excellent verbal and written communication skills.
Ability to multitask and manage time efficiently in a fast paced environment.
Ability to adapt to scheduling and dispatching platforms used.
Detail oriented with strong organizational skills.
Positive attitude and professional demeanor.
Reliable, Punctual, Responsible, and Team-Oriented.
Flexibility in schedules.
Knowledge in HVAC is a plus.
Compensation and Benefits:
Competitive Pay: We offer competitive salaries and benefits to attract and retain top talent.
Comprehensive benefits: enjoy a full range of benefits, including health insurance, retirement plans, paid time off, and more.
Career growth: We believe in investing in our employees’ growth. With ongoing training and development opportunities, you’ll have the tools and support to advance your career.
State of the art equipment: work with the latest technology and equipment in the HVAC industry.
Positive work environment: join a team that values collaboration, respect, and a positive attitude.
Community impact: be a part of a company that gives back to the community and makes a positive impact.
How to Apply (Options):
Email us with your resume and wait for us to respond (or)
Go to our website: www.yuhanhvac.com and apply through the careers page.
About Us:
Yuhan Heating and Cooling is a full service HVAC company proudly serving the communities across New Jersey. We specialize in residential and commercial heating, cooling, and indoor air quality systems - offering everything from repairs, installations, replacements, and maintenance.
As a locally functioning company, we take pride in delivering honest, high quality work and building long term relationships with our customers. Our team is made up of dedicated professionals who value craftsmanship, teamwork, and continuous growth.
At Yuhan, we believe in creating a supportive environment where every team member can develop their skills, take pride in their work, and make a real impact in keeping homes and businesses comfortable year long.
